Complaint #31 SpinBetter Casino

Rejecting withdrawals claiming non-existing 'Neteller issues'

By Janis B.

3 years ago

With Spinbetter I started this month. Got very unlucky and lost around 8400 Eur with 10+ deposits. Then won More than 9000 Eur. Started to withdraw money from the casino. There is 3500 payment limit for one Neteller transaction and seems that 7000 Eur day limit. So got 7000 Eur one day in the Neteller like the charm. The next day tried last 2000, got rejected. Asked chat support, they told me due to a technical issue. Tried several times more, again rejected. Then I started to realize that there could be some unseen barrier. Tried 300 - success, then 1700 - rejected, 81 - success, then 400, success, then 400 - rejected.

There was no technical issue, wrote to support chat to understand the reason - there same robotic answer about a technical issue. Wrote more info and question to the chat as I saw that this is trying to make me lose everything that is exceeding +- may deposit sum.

Today the same all withdrawals were rejected. Wrote to support, again the same answer, will paste it here:

"We recommend you to try to withdraw your funds via Neteller later or to use alternative payment system for withdrawal funds."

I showed all screens and tried to explain the problem as best I can, no support. So I am writing here to get help, don't want to play this money + want to be sure I can play this casino because otherwise everything was very smooth. I add as many screens as I can as proof.

Now 1300 EUR stuck in the casino. Hope this will fix their "Neteller issue" what seems like we do not want You to win more than You deposited.

Thanks.

Disputed Casino SpinBetter Casino

Reason Declined payment

Amount €1300

Discussion

AskGamblers

• Support Team

3 years ago

Dear @mrjonesAA,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SpinBetter Casino

• Representative

3 years ago

Dear MRJONESAA,

We do have occasional issues with withdrawal methods. Some of them may be temporarily disabled due to technical reasons and then re-enabled.

Also, we have checked your gaming account and see that you have withdrawn all funds.

Sincerely, SpinBetter Claims Department.

mrjonesAA

• Latvia • 6 reviews

3 years ago

My gaming ID (Account number): 198378127

I did all the steps, sent all questions and search help inside casino.
Please give answers here, so Askgamblers could control the process.
Please provide information why it was not possible to withdrawal my won funds, as You claimed technical issue with Neteller. But was able to withdrawal smaller sums.
Would You compensate or how You would solve the issue when players cannot get their money?
I would say You are scamming players. I see that You have a lot of problems with "technical issue".

SpinBetter Casino

• Representative

3 years ago

Dear MRJONESAA,

Please send your game ID to e-mail claims@spinbetter.com to find out more accurate information on your problem.

Sincerely, SpinBetter Claims Department.

SpinBetter Casino Complaint Stats

Resolved 42 / 43

Avg. Amount $1,627

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

SpinBetter Casino Complaints

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Complaint Against SpinBetter Casino Withdrawal Delays and Misleading Support Responses

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I have contacted the casino multiple times concerning my withdrawal request. Each time, I receive vague promises that they will “check the issue” or “look into it,” but nothing actually gets resolved. My withdrawal continues to be delayed without any proper explanation.

I have already provided all requested documents and fully completed the verification process, yet my funds are still not being paid out. The constant delays and empty promises from the support team are extremely frustrating and unprofessional.

I kindly ask AskGamblers to help me resolve this matter and assist in getting my withdrawal processed as soon as possible.

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No response from security department and withdrawal blocked

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On the 30th of March, I made two deposits: first 1000 MDL, followed by another 6000 MDL. After playing in the casino, I managed to win and my balance reached approximately 8900 MDL.
When I initially tried to withdraw my funds, my request was denied due to a wagering requirement of 300% of my deposited amount. I continued playing to meet these requirements.
Later, I attempted another withdrawal and successfully withdrew 1100 MDL. However, when I tried to withdraw again, my request was rejected and I was instructed to contact the security department for identity verification.
I followed their instructions and contacted the security team, but since then, I have not received any response, and my remaining balance is still inaccessible.
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I have fully cooperated with all requirements, but I am being ignored and unable to withdraw my funds.
I kindly request AskGamblers to assist in resolving this matter and help me receive my remaining balance.
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Refusing withdrawal after deposit accepted

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Additionally, I cannot provide verification for a wallet that I do not have access to.

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I request that my withdrawal is processed without further delay.

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Account Closed with credit balance

Hi Ask Gamblers,

On the 25th and 26th February I deposited €160 to SpinBetter. My balance grew to €600 but my account was closed and I am unable to withdraw my balance.

I have been in touch with SpinBetter a number of times over the last few weeks and the account was re-opened but I was still unable to withdraw my balance. I have been querying the withdrawal with them but my account is once again closed even though I was told I can withdraw my balance. My account is fully verified.

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Self exclusion or delete the account

Dear AskGamblers Team,

I am requesting your assistance regarding a serious issue with a gambling operator.

I have submitted multiple formal requests to permanently close my account and apply self-exclusion. Despite my repeated attempts, the operator has failed to properly respond or confirm that my account has been permanently closed.

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I kindly ask for your intervention to ensure that:

- My account is permanently closed.
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Please let me know if you require any additional information, such as screenshots or account details.

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Refused to process my withdrawal

I requested a withdrawal of 350 USDT, which has been pending for an unreasonable amount of time.

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This is my first withdrawal, and there is no valid justification for withholding my funds.

I believe SpinBetter is deliberately delaying or refusing to process my withdrawal, which is unacceptable.

I respectfully request AskGamblers to intervene and assist in resolving this issue.

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Endless impractical verification loop blocking winnings

I am filing this complaint to seek assistance in withdrawing approximately €4,884.40 in legitimate funds that SpinBetter is withholding through an impossible verification process.

Important Context: I specifically chose to play at SpinBetter after seeing its positive rating and reputation on the AskGamblers website. I trusted this platform's assessment, which makes my current experience with the casino's withdrawal practices particularly disappointing and concerning.

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Initial Failed Withdrawal (€684.40): I requested a withdrawal of €684.40 back to my deposit credit card. Support insisted the payment was sent, but it never arrived. I explained that my credit card cannot receive direct payments (only IBAN transfers). Instead of offering a solution, they demanded an official bank rejection letter for a transaction that never appeared—a document that is impossible to obtain.

Blocked Winnings (€4,200): While awaiting a resolution, I continued playing and won approximately €4,200 on roulette. The moment I attempted to withdraw a small portion (€280) in cryptocurrency, my account was flagged, and I was instructed to contact the Security Department.

Impossible Verification Loop: Despite being a previously verified user, I was asked to resubmit my ID, credit card photos, and finally, a single photo of me holding my ID and a device displaying our email dialogue. I complied with this impractical request. Their only response was a copy-pasted request for the "same photo," with no specific feedback on what was allegedly incorrect. My polite requests for clarification have been completely ignored, creating a deliberate stall.

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