SpinBetter Casino - Illegal activity

Dear @Felmelvil,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear FELMELVIL,

Thank you for your feedback. On behalf of the company, we sincerely apologize for the inconvenience caused.

As stated in our policies, it may be illegal to access and/or use the Site in certain countries. We do not expect the Website to be used for sports betting, gambling or other purposes by persons residing in countries and/or jurisdictions where such activities are illegal.

The fact that our site is available in your country or is displayed in the official language of your country cannot be regarded as the presence of our official representative office in this state or justification for the legality of using the Website and depositing or withdrawing funds won.
The availability of the Website does not imply the content of an offer, solicitation or invitation to use our services or subscribe to sports betting, gambling or other services in any jurisdiction in which such activity is prohibited by law.
It is also stated in the rules of our site that you are responsible for finding out whether the facts of access to the site and / or use of its products violate the requirements of the legislation in your country, and you guarantee that gambling activities are legal in the territory of your residence.

Sincerely, SpinBetter, Claims Department.

Thanks for the answer "Spinbetter", if you, as yo say "do not expect the Website to be used for sports betting, gambling or other purposes by persons residing in countries and/or jurisdictions where such activities are illegal", you should't let choose Spain as a country of residence in your register, neither allow to verify a "+34" prefix mobile number or let playing from an spanish IP. Other websites have a clear claim that says "sorry, our website is not available in your country" when you try to register from Spain, but you don't. You violate your own "terms and conditions", and also the gaming law from both Curaçao and Spain. Also, it's been two months since i put a claim to "Spinbetter" for this issue. You asked me for a lot of documents and information, also a copy of all the transactions (the depossits) made in your website. You also said that "your experts are working on It". Two months of waiting and all the solution is a single message here? Hard to believe. Im also have 277 euros kidnapped in my player account. It doesnt let me withdraw until this issue is solved. And i will appreciate that you can provide me a contact to "Antillephone NV". Ive wrotte many emails yo many emails adress with no answer. Thanks for your time.

Dear FELMELVIL,

Thanks for helping us get better.

Tell us please, what kind of 277 euros are we talking about? As far as I know, you made a deposit of 145 euros, which you have already used.

Hello and again thank you for your prompt response. I am referring to the 277 euros I have in my player account. You will be able to see it in the screenshot. I'm sure that in your system it also appears. The problem is that the message "No avaliable system" appears when I want to withdraw money. I thank you for your concern about this matter, but the real problem is the claim I have pending with you for two months. I don't know if the more than sixty days that have passed since the beginning of the claim are the usual time to resolve this type of thing, but it seems too long to me. Thank you very much for your time.

Dear FELMELVIL,

Thanks for your quick response.

We are very sorry to know that you were not satisfied with the service provided. Please specify your game ID in order to transfer the feedback to the head of the relevant department, and we will continue to solve your problem.

Sincerely, SpinBetter Claims Department.

Hello again. My user ID is Felmelvil and my game account number is 487863567. Thanks for your time.

Dear FELMELVIL,

Thanks for the quick response.

I will check all the information and get back to you with an answer.

Sincerely, SpinBetter Claims Department.

I appreciate your answer, hoping that this could be solved soon.

Dear SpinBetter Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.