Good morning. I am < full name removed >, a Spanish citizen who has been trying for more than two months to claim all the deposits made in the online casino "Spinbetter", an online casino operating under the Curaçao license granted by "Antillephone N.V." number No.8048 / JAZ and operated by "Sprut Group B.V."
The reason for this complaint has to do with the fact that "Spinbetter", and its operator "Sprut Group B.V." are not licensed to operate in Spain, my country. Even so, they allow to select "Spain" as country in their registry, they validate telephones with prefix "+34" of Spain and they allow to play from a Spanish IP (I have screenshots of everything). This is the list of operators licensed in Spain: https://www.ordenacionjuego.es/es/operadores/buscar
The General Registry of Gaming Regulation itself, through the Spanish Ministry of Consumer Affairs, informed me that "The operator SPRUT GROUP B.V., owner of the gaming portal spinbetter is sanctioned by this General Directorate for illegal gaming and illegal gambling.
by this General Directorate for illegal gambling and its web pages are blocked by the network access operators.
network access operators". (I have this document at your disposal)
I have sent dozens of emails, I have tried to contact "Antillephone N.V." without success and I have only received pre-written messages that did not give much information.
Following this complaint, I also initiated proceedings against "Mond Casino", "Thor Casino" and "Lunar Slots", also licensed by "Antillephone N.V.". In two months I have not received any answer from them.
I have written to the Curaçao Ministry of Consumer Affairs, the Ministry of Justice, the Ministry of Finance, the Curaçao Police and every email I have found related to "Spinbetter" (email@example.com; suppor[email protected]pinbetter.com; suppor[email protected]pinbetter.com; romanv[email protected]spinbetter.com, and more) and to "Antillephone N.V." (certr[email protected]gaminglicences.com; complaint[email protected]aminglicences.com; complaint[email protected]ntillephone.us; firstname.lastname@example.org)
For my part it is clear: if "Spinbetter" and other platforms had complied with the law, I could not have deposited money on their website. I will go to any length until I get all my money back.
I hope you can help me with this problem. Doing this from Spain is a bit complicated. Thank you very much for your time and attention.