Complaint #2 Spin City Casino

Verification Unattainable

By ellezedd

10 months ago

I have tried to submit the requested documents for verification 4 times and every time it takes 48 hours for them to tell me they’re unsatisfactory. Then I resubmit and they tell me the same thing. I am not sure what else I can do to provide them verification as each time I submit the information asked for in the verification process. It seems like they purposefully delay the verification process. I have never had issues with verification on other sites.

Disputed Casino Spin City Casino

Reason Verification issues

Amount $5968

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ellezedd

10 months ago

I did request to withdraw the balance in my account. After verification, which did take longer than it has on other casinos they promptly processed the first withdraw request of $4500 CAD. They also let me know that I can request the remaining balance of $1468 on August 12th due to withdrawal limits. I will say, I am pleasantly surprised and I believe they handled this very professionally after the somewhat laboured verification process was completed. I have no further complaints about this casino and thank them for remedying this situation promptly.

AskGamblers

• Support Team

10 months ago

Dear @ellezedd,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spin City Casino

• Representative

10 months ago

Dear AskGamblers,
we are grateful for your help in resolving this complaint. The user's documents were checked and the account was successfully verified. The first withdrawal request was processed from our side, the next requests will be processed in accordance with rule 3.6.2 In cases where a Player's total winnings exceed five (5) times the total sum of their deposits, maximum withdrawal limit of 5,000 EUR (or equivalent in another currency) within a 30-day period.

Spin City Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $6,020

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Spin City Casino Complaints

See all complaints for this casino

They keep telling me over and over to wait 48 hours

I wagered $85.00 on May 1 st, and won $2500.00, everything was verified except my banking information. I have sent every single bit of evidence fully proving my account, showing the receipt of the withdrawal to "loonio" Spin city of May 1st.It has my full name address on statement as well as I showed where on May1st I had a etransfer of the $85.00. They keep telling me over and over to wait 48 hours, and then tell me that my documents are not verified and being looked at manually. I am totally 100% getting the run around. Please help me.

Resolved

$2,500

Delaying verification for 10 days

Please help me

Spin City casino is not wanting to verify my account for my $36k winning withdrawal. I provided all clear ID, driver's license, valid passport, recent Proof of address with government tax documents, proof of address, electrical utilities bills, proof of receipt of purchase, Paysafe payment as a pay method, proof of bank account with all matched name and address. But the system keeps rejecting my verification, and the support team keeps telling me my documents are being reviewed by the department, and 48 hours wait. After 48 hour and, 48 hours become 10 days now. Still, the same answer is given.

Now $36k cash credit won with clear wagering bonus is sitting untouched, $30k withdrawal is sitting pending with no movement or update.

Please help me, gambling is meant to be enjoyable and entertaining. And my whole family was enjoying this win with me at the time, and congrats to all of us on special occasions on the win. Unfortunately, after 10 days, I contacted support for the same answer. No email can be sent to the review department, powerless of trying to try to withdraw the fund that's supposed to be mine.

Again, please 🥺 help.

Resolved

$36,013

Verification issue with Spin City

Hello,

I submitted all my documents including my bank statement for the current period 5 times and they still have denied it.

I've reached out to support multiple times and they are unable to give me a clear answer. The system rejected my documents as soon as I uploaded them.

This issue has been ongoing for almost 2 weeks now.

I have numerous chats with them and they are unable to provided me with details. Their system didn't register my last name properly and I request a change 2 weeks ago and this is still not done. They always find any excuses, to not complete it.

I requested a call back to explain and despite their confirmation it didn't happen either. I sent over and over my documents including my passport and driver license because otherwise it got denied. I will submit all the multiple conversation i had with them via email.

Merci

Resolved

$3,039

Verification taking more then 4 days

Hello I'm writing here since verification process is taking so long time. All documents I have submitted 4 days ago and my documents yet haven't been verified. Casino support always says the same, just wait and be patient even time frame for verification is 48 hours. I need help since casino support doesn't help too much. This is first casino that took so much time for verification.

Resolved