Complaint #13 Spin City Casino

2 delayed withdrawals

By Mate Z.

5 days ago

Message on forum

Hi, I've been playing on Spin City Casino for years and I have a lot of deposits and withdrawals. So whenever a payout is smaller than 1000, I get my money in about 48 hours. Rarely sooner, rarely later. But when a withdrawal is a bit bigger than problems start. Last time I had a bigger withdrawal they asked me to do verification again what was the third time I was doing a verification on that casino. Now they can't ask me to do it again but they just don't want to pay. I asked in chat 5 times already and every time I get the same answer. High load, have patience etc... Today, that I write this is 9 or 10 days since I made my withdrawals and they are still pending. So I ask you please to contact them and make them pay me because this is getting out of hand. I'm sad that I have to write this after playing there for years but I have no other option. This is gonna be my last time depositing a single cent on that casino. Cashouts in question are 3000€, and 1300€. So in total they need to pay me 4300€. I will put a screenshot from a chat that I had with them where they wrote numbers, dates and reasons. If you need anything else from me just ask.

Disputed Casino Spin City Casino

Reason Delayed payment

Amount €4300

Discussion

41 hours left for Spin City Casino to respond.

zeleni3p

• Croatia • 1 reviews

2 days ago

So after saying that for 13 days in chat you say the same thing here...and ofc just in time so the time didnt run out and now you bought yourself another 95 hours. I am so dissapointed in you that after years of playing on your casino you treat me like this.

Spin City Casino

• Representative

2 days ago

Dear AskGamblers,

At this time, the withdrawal request is under review, and we are doing everything we can on our end to speed up the review process. As soon as we have any updates, we will let you know.

AskGamblers

• Support Team

2 days ago

Dear Spin City Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Spin City Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $6,020

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Spin City Casino Complaints

See all complaints for this casino

They keep telling me over and over to wait 48 hours

I wagered $85.00 on May 1 st, and won $2500.00, everything was verified except my banking information. I have sent every single bit of evidence fully proving my account, showing the receipt of the withdrawal to "loonio" Spin city of May 1st.It has my full name address on statement as well as I showed where on May1st I had a etransfer of the $85.00. They keep telling me over and over to wait 48 hours, and then tell me that my documents are not verified and being looked at manually. I am totally 100% getting the run around. Please help me.

Resolved

$2,500

Delaying verification for 10 days

Please help me

Spin City casino is not wanting to verify my account for my $36k winning withdrawal. I provided all clear ID, driver's license, valid passport, recent Proof of address with government tax documents, proof of address, electrical utilities bills, proof of receipt of purchase, Paysafe payment as a pay method, proof of bank account with all matched name and address. But the system keeps rejecting my verification, and the support team keeps telling me my documents are being reviewed by the department, and 48 hours wait. After 48 hour and, 48 hours become 10 days now. Still, the same answer is given.

Now $36k cash credit won with clear wagering bonus is sitting untouched, $30k withdrawal is sitting pending with no movement or update.

Please help me, gambling is meant to be enjoyable and entertaining. And my whole family was enjoying this win with me at the time, and congrats to all of us on special occasions on the win. Unfortunately, after 10 days, I contacted support for the same answer. No email can be sent to the review department, powerless of trying to try to withdraw the fund that's supposed to be mine.

Again, please 🥺 help.

Resolved

$36,013

Verification issue with Spin City

Hello,

I submitted all my documents including my bank statement for the current period 5 times and they still have denied it.

I've reached out to support multiple times and they are unable to give me a clear answer. The system rejected my documents as soon as I uploaded them.

This issue has been ongoing for almost 2 weeks now.

I have numerous chats with them and they are unable to provided me with details. Their system didn't register my last name properly and I request a change 2 weeks ago and this is still not done. They always find any excuses, to not complete it.

I requested a call back to explain and despite their confirmation it didn't happen either. I sent over and over my documents including my passport and driver license because otherwise it got denied. I will submit all the multiple conversation i had with them via email.

Merci

Resolved

$3,039

Verification Unattainable

I have tried to submit the requested documents for verification 4 times and every time it takes 48 hours for them to tell me they’re unsatisfactory. Then I resubmit and they tell me the same thing. I am not sure what else I can do to provide them verification as each time I submit the information asked for in the verification process. It seems like they purposefully delay the verification process. I have never had issues with verification on other sites.

Resolved

$5,968

Verification taking more then 4 days

Hello I'm writing here since verification process is taking so long time. All documents I have submitted 4 days ago and my documents yet haven't been verified. Casino support always says the same, just wait and be patient even time frame for verification is 48 hours. I need help since casino support doesn't help too much. This is first casino that took so much time for verification.

Resolved