Complaint #10 Spin City Casino

They keep telling me over and over to wait 48 hours

By Zamniuk52

3 weeks ago

I wagered $85.00 on May 1 st, and won $2500.00, everything was verified except my banking information. I have sent every single bit of evidence fully proving my account, showing the receipt of the withdrawal to "loonio" Spin city of May 1st.It has my full name address on statement as well as I showed where on May1st I had a etransfer of the $85.00. They keep telling me over and over to wait 48 hours, and then tell me that my documents are not verified and being looked at manually. I am totally 100% getting the run around. Please help me.

Disputed Casino Spin City Casino

Reason Verification issues

Amount $2500

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Zamniuk52

3 weeks ago

I got paid! It’s been resolved!! Thank you

AskGamblers

• Support Team

3 weeks ago

Dear Spin City Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Zamniuk52

3 weeks ago

Today they tell me its being processed for payment, I hope thats true!

Spin City Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $6,020

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Spin City Casino Complaints

See all complaints for this casino

Delaying verification for 10 days

Please help me

Spin City casino is not wanting to verify my account for my $36k winning withdrawal. I provided all clear ID, driver's license, valid passport, recent Proof of address with government tax documents, proof of address, electrical utilities bills, proof of receipt of purchase, Paysafe payment as a pay method, proof of bank account with all matched name and address. But the system keeps rejecting my verification, and the support team keeps telling me my documents are being reviewed by the department, and 48 hours wait. After 48 hour and, 48 hours become 10 days now. Still, the same answer is given.

Now $36k cash credit won with clear wagering bonus is sitting untouched, $30k withdrawal is sitting pending with no movement or update.

Please help me, gambling is meant to be enjoyable and entertaining. And my whole family was enjoying this win with me at the time, and congrats to all of us on special occasions on the win. Unfortunately, after 10 days, I contacted support for the same answer. No email can be sent to the review department, powerless of trying to try to withdraw the fund that's supposed to be mine.

Again, please 🥺 help.

Resolved

$36,013

Verification issue with Spin City

Hello,

I submitted all my documents including my bank statement for the current period 5 times and they still have denied it.

I've reached out to support multiple times and they are unable to give me a clear answer. The system rejected my documents as soon as I uploaded them.

This issue has been ongoing for almost 2 weeks now.

I have numerous chats with them and they are unable to provided me with details. Their system didn't register my last name properly and I request a change 2 weeks ago and this is still not done. They always find any excuses, to not complete it.

I requested a call back to explain and despite their confirmation it didn't happen either. I sent over and over my documents including my passport and driver license because otherwise it got denied. I will submit all the multiple conversation i had with them via email.

Merci

Resolved

$3,039

Verification Unattainable

I have tried to submit the requested documents for verification 4 times and every time it takes 48 hours for them to tell me they’re unsatisfactory. Then I resubmit and they tell me the same thing. I am not sure what else I can do to provide them verification as each time I submit the information asked for in the verification process. It seems like they purposefully delay the verification process. I have never had issues with verification on other sites.

Resolved

$5,968

Verification taking more then 4 days

Hello I'm writing here since verification process is taking so long time. All documents I have submitted 4 days ago and my documents yet haven't been verified. Casino support always says the same, just wait and be patient even time frame for verification is 48 hours. I need help since casino support doesn't help too much. This is first casino that took so much time for verification.

Resolved