Complaint #9 Spin City Casino

Delaying verification for 10 days

By Sok C.

1 month ago

Please help me

Spin City casino is not wanting to verify my account for my $36k winning withdrawal. I provided all clear ID, driver's license, valid passport, recent Proof of address with government tax documents, proof of address, electrical utilities bills, proof of receipt of purchase, Paysafe payment as a pay method, proof of bank account with all matched name and address. But the system keeps rejecting my verification, and the support team keeps telling me my documents are being reviewed by the department, and 48 hours wait. After 48 hour and, 48 hours become 10 days now. Still, the same answer is given.

Now $36k cash credit won with clear wagering bonus is sitting untouched, $30k withdrawal is sitting pending with no movement or update.

Please help me, gambling is meant to be enjoyable and entertaining. And my whole family was enjoying this win with me at the time, and congrats to all of us on special occasions on the win. Unfortunately, after 10 days, I contacted support for the same answer. No email can be sent to the review department, powerless of trying to try to withdraw the fund that's supposed to be mine.

Again, please 🥺 help.

Disputed Casino Spin City Casino

Reason Delayed payment

Amount $36013

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear @SokChau,

Following the latest updates the AskGamblers Complaint Team considers the complaint resolved and closed. Should you face issues with your payment/s again, please feel free to contact our team and request to reopen of the complaint.

Thanks for your cooperation.

Spin City Casino

• Representative

3 weeks ago

Dear SokChau

At this time, nothing has changed on our end. The next processing of withdrawal requests will begin after June 14.

SokChau

• New Zealand

3 weeks ago

Dear AskGamlers

Thank you for the update. I note your confirmation regarding Rule 3.6.2.
As I have already received a total of $8,000 NZD for this active period ($5,500 + $2,500), I am prepared to accept your timeline and wait for the system reset.

To ensure a smooth process and resolve this public complaint amicably, please explicitly confirm and guarantee on this thread that a full $10,000 NZD withdrawal allocation will be successfully approved and processed starting June 14, and that the remaining $22,000 pending balance will continue to be paid out at the maximum allowed rate of $10,000 NZD every 30 days until my clean winnings are fully completed. Once the casino officially confirms this payout schedule guarantee on the record, I will be satisfied to let the mediator pause the thread until June 14.

AskGamblers

• Support Team

3 weeks ago

Dear @SokChau,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Spin City Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $6,020

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Spin City Casino Complaints

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This issue has been ongoing for almost 2 weeks now.

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Merci

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