Complaint #5 Spin City Casino

Verification issue with Spin City

By JessieG

7 months ago

Hello,

I submitted all my documents including my bank statement for the current period 5 times and they still have denied it.

I've reached out to support multiple times and they are unable to give me a clear answer. The system rejected my documents as soon as I uploaded them.

This issue has been ongoing for almost 2 weeks now.

I have numerous chats with them and they are unable to provided me with details. Their system didn't register my last name properly and I request a change 2 weeks ago and this is still not done. They always find any excuses, to not complete it.

I requested a call back to explain and despite their confirmation it didn't happen either. I sent over and over my documents including my passport and driver license because otherwise it got denied. I will submit all the multiple conversation i had with them via email.

Merci

Disputed Casino Spin City Casino

Reason Verification issues

Amount $3039

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

JessieG

7 months ago

Good morning,

My names is still unchanged but the issue is now resolved. You can close my complaint. Thank you

Spin City Casino

• Representative

7 months ago

Dear JessieG,

As mentioned earlier, there is an active GDPR data change request in progress. We have once again reached out to the responsible department to push for an update on this matter. However, please note that according to GDPR guidelines, such requests may take up to 30 days to be completed.

Rest assured, we are doing everything possible on our side to speed up the process.

JessieG

7 months ago

Hello,

My verification is finally done, my last name change is still undone but at least the verification part is over. Now pending the withdrawal.
Thank you.

Spin City Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $6,020

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Spin City Casino Complaints

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They keep telling me over and over to wait 48 hours

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Again, please 🥺 help.

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Verification taking more then 4 days

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Resolved