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Spin Away Casino - Declining to accept bank statements


Complaint Info

Disputed casino

Spin Away Casino
Posted on December 31, 2022

Hi there,

First off I got my accounts opened in November and I made $100 deposits twice and I made a successful withdrawal of $200 which was approved without no reason. Now I have made several deposits to casinos in December using a same payment method and I have submitted my relevant bank statement to them showing 2 of $100 deposits made in November as I am waiting for December bank statements to be generated from bank and they are not able to accept it as it’s same payment method and I had forwarded the statement and they say they don’t able to accept them and keep declining my withdrawal.

The attached proof of payment method for transaction did in November

Posted on December 31, 2022

Dear @Daksheshpatel6,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on January 4, 2023

Dear Spin Away Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.