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Spin Away Casino - Crypto deposit never credited to account

RESOLVED
Complaint Info
Disputed casino Spin Away Casino
Reason Amount not credited
Amount $ 2522.91
skazoura Canada
Posted on June 18, 2021

On June 13th I made 2 deposits using cryptocurrency, the first one was deposited within 5 minutes. After finishing my balance I deposited another time but this time it did not deposit even though I got confirmation it was successful.

I contacted the chat because it had been over an hour, and I could see my transaction on the Ethereum Explorer, they told me they did not see it in my transactions. My wallet was deducted 2522.91 USDT as you can see in the screenshots, however the amount never got to my casino balance.

I decided to make another deposit the same night, and to my surprise it was in my account in less than 5 minutes. Then I did 2 more deposits and they were all successful. So there is no reason for the deposit of 2522.91 USDT to not be credited to my account, crypto deposits are instant and there should not be any delays.

Now it is over 2 days later, the only message I received is they are contacting the merchant and will give me update. They did not acknowledge the deposit even though I sent them the screenshots with both wallets visible, and there is no sign of progress

skazoura Canada
Posted on June 18, 2021

The issue was resolved

AskGamblers
Posted on June 18, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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