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Spela Casino - Large payments delayed 2 months

RESOLVED
Complaint Info
Disputed casino Spela Casino
Reason Delayed payment
Amount $ 2219
charl67cou Ireland
Posted on November 14, 2020

The amount I'm trying to withdraw is 2219 from their site. I made the original request on the 19th of September 2020. I had to send over two lots of documents. Which I did. So by Oct. 3rd they had made their little case with my documents and told me they'd get back to me. The last email I received was on the 8th of October telling me my account was under a routine security check there was no reason given and no eail saying they'd accomplished this check. Since then I've been constantly on livechat with genesis and I've gotten nowhere fast.

I also have an account with Spinit - withdrawal worth 708 is still being held. essentially the same thing - same timeline. They've held my accounts closed for no reason given.

AskGamblers
Posted on August 30, 2021

Dear all,

This complaint has been reopened as per Spela Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on August 31, 2021

Dear CHARL67COU,

We are pleased to inform you that your account has now been activated in order for you to login and request your withdrawal. An email was sent to you on the 26/08/2021 inform you with the above.

Please inform us once you have requested your withdrawal.

Regards,
Spela Team

AskGamblers
Posted on August 31, 2021

Dear @charl67cou,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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