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Spela Casino - Delayed payment of 913

RESOLVED
Complaint Info
Disputed casino Spela Casino
Reason Delayed payment
Amount € 913
kelvin88mo Ireland
Posted on November 17, 2020

I originally requested my withdrawal from Spela on the 23rd of September. Since then I have been constantly dealing with live chat and their verification team. The live chat offers no assistance bar 'forwarding to the relevant team' and I have sent off all the verification that's been asked of me including selfies. I've done this for more than one genesis site which is quite excessive and completely unnecessary. The last time they emailed me was the 4th of November. After I sent off the selfies to verify my account. So not only have they not gotten back to me (live chat was used but not helpful AT ALL) but they've locked me out of my account and are beyond slow to release my withdrawal. Which is 913

AskGamblers
Posted on August 23, 2021

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Spela Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on August 23, 2021

Dear KELVIN88MO,

Our department have looked into your account and informed us that an email was sent to you today informing you to login to your account request your withdrawal again.

Once your withdrawal had been requested, please let us know.

Regards,
Spela Team

AskGamblers
Posted on August 27, 2021

Dear @kelvin88mo,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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