Missing BTC purchase

I'm writing about concerning redemption practices of SpeedSweeps Casino. Compared to every other site I have used has been the most significant delay in processing redemptions. Their site limits redemptions to $2,200 per day, however if you place an redemption one day, and then one next day so on they eventually cancel them as they state it confuses the system. So my first batch was canceled and then process started all over again. For the first one eventually after 10+ days they asked for payment verification which is fine I have had to do that on other sites, but, it wasn't until after I filed a BBB complaint that it was processed. Second one I was thinking there may be hope as it only took about 7-10 days, now third one has been pending since July 15th. No other purchases were made from the original purchases that were already verified. When talking to customer service if they respond they respond with suggestions to cancel current redemption and make redemptions of $100, I have a large balance and doing $100 a day will take forever to redeem balance. I will not further play on the site so there will be no other items to verify going forward. Being verification process has been completed I expect my current redemption be processed immediately and future redemptions made much more timely.

First redemption for $100 was instant like the site states. I hit for $2000 trying to do multiple redemptions all failed. Say do smaller ones did rejected. Nothing instant. Keep getting told compliance team working on it. My account is fully verified. Email them no response. Ask for supervisor say they are busy. I just want my money. Keep giving me the run around. I don't know who else to speak to. Ask chat and email to send transcripts over of chats. Won't do that. Tried to do smaller redemptions nothing is working. Going on for 3 days now. First day someone told me I would receive shortly. Nothing happened .lied to me

I have been trying to redeem $800 for 3 days. I was told by their chat to break it into small amounts because it would process quicker. We'll that was a lie. They either keep it pending for 12 plus hours or fail my redemption. I have verified my account with them and they processed my first $100 redemption after 3 hours but after that it's been a nightmare. Nobody knows anything and you get absolutely no help. It's also not an instant redeem sweepstakes casino either. That is falsely advertised!!

On March 26, 2026, I submitted a redemption request for $1,096. Although the company advertises “instant redemption,” I understood there may be delays and waited accordingly. After a day passed with no update, I contacted customer support via chat and was told my request would be escalated to the compliance team and processed shortly.

On March 29, 2026, I logged into my account and discovered that my redemption request had failed. I did not receive any email or notification explaining the failure or providing instructions to resolve the issue.

Assuming the failure may have been related to my payment method, I submitted a second redemption request using my bank account instead of my card. I again contacted customer support and was told that due to high redemption volume, processing times were delayed. However, no explanation was provided for the prior failure.

Shortly thereafter, the second redemption request also failed without any notification or explanation. The funds were simply returned to my account. I contacted support again and received the same generic response, with no clarity on why my requests were being denied.

I was then provided with an email address for the compliance team. I reached out, but the response I received again cited “high volume” and stated that my issue would be forwarded to compliance—despite the fact that I believed I was already communicating with that department. Since then, I have sent multiple follow-up emails and have received no response.

On April 5, 2026, I submitted a third redemption request, which is currently still pending. I have continued to reach out via chat and email but have only received repetitive, non-informative responses and no resolution.

At this point, I am extremely concerned about my ability to access my funds. The lack of transparency, repeated failed transactions without explanation, and absence of meaningful support communication are unacceptable.