Redemption impossible

First redemption for $100 was instant like the site states. I hit for $2000 trying to do multiple redemptions all failed. Say do smaller ones did rejected. Nothing instant. Keep getting told compliance team working on it. My account is fully verified. Email them no response. Ask for supervisor say they are busy. I just want my money. Keep giving me the run around. I don't know who else to speak to. Ask chat and email to send transcripts over of chats. Won't do that. Tried to do smaller redemptions nothing is working. Going on for 3 days now. First day someone told me I would receive shortly. Nothing happened .lied to me

On March 26, 2026, I submitted a redemption request for $1,096. Although the company advertises “instant redemption,” I understood there may be delays and waited accordingly. After a day passed with no update, I contacted customer support via chat and was told my request would be escalated to the compliance team and processed shortly.

On March 29, 2026, I logged into my account and discovered that my redemption request had failed. I did not receive any email or notification explaining the failure or providing instructions to resolve the issue.

Assuming the failure may have been related to my payment method, I submitted a second redemption request using my bank account instead of my card. I again contacted customer support and was told that due to high redemption volume, processing times were delayed. However, no explanation was provided for the prior failure.

Shortly thereafter, the second redemption request also failed without any notification or explanation. The funds were simply returned to my account. I contacted support again and received the same generic response, with no clarity on why my requests were being denied.

I was then provided with an email address for the compliance team. I reached out, but the response I received again cited “high volume” and stated that my issue would be forwarded to compliance—despite the fact that I believed I was already communicating with that department. Since then, I have sent multiple follow-up emails and have received no response.

On April 5, 2026, I submitted a third redemption request, which is currently still pending. I have continued to reach out via chat and email but have only received repetitive, non-informative responses and no resolution.

At this point, I am extremely concerned about my ability to access my funds. The lack of transparency, repeated failed transactions without explanation, and absence of meaningful support communication are unacceptable.