Complaint #4 Sons of Slots Casino

Closed account and refused to pay winnings

By Cbuk2003

6 years ago

I thought I’d create a new complaint as things have escalated overnight. I’ve since found out after Bethard/sons of slots said they’ve withdrawn my funds they’ve actually not. On Friday evening I won over $6000. I was told I could only withdraw using muchbetter and went back and forth providing documents etc - I had to deposit a minimum of $30 using this method and won a further $250. In the end they said I could withdraw my $6280 using interac. I made the withdrawal on Monday (yesterday) and received the email saying it had been completed. Then the #&$@ hit the fan. They closed my account and I Received the attached email this morning claiming my original funds were never deposited from my bank and all my winnings were confiscated! I am completely fuming and stressed! How can they act like this. I deposited via interac, entered all the relevant credentials and played for 3hrs on Friday evening - I have all the transaction receipts from the casino itself. I also have a screen shot before they blocked my account with a list of completed deposits. When I checked my bank account the funds were not taken but that can usually take a couple of days to show on the account and reflected on the balance so thought nothing of it. I feel like I’ve been completely screwed over, how can they just say we didn’t take your payment, let me play and then when I win confiscate my winnings?. Please help.

Disputed Casino Sons of Slots Casino

Reason Declined payment

Amount $6280

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Sons of Slots Casino management acted in accordance with their Terms and Conditions.

In addition, since complainant failed to provide needed paperwork within the agreed time frame, we have no other choice but to reject the case and recommend player to forward the issue to the relevant regulatory body.

Cbuk2003

6 years ago

I’m not ignoring, I have emailed you regarding this matter.

AskGamblers

• Support Team

6 years ago

Dear @Cbuk2003,

We are kindly asking you to refrain from posting further comments, and focus on providing requested information. You should be in aware that this is the 6th attempt where we requested from you additional information, which you are obviously ignoring.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required paperwork in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Sons of Slots Casino

• Representative

6 years ago

Dear CBUK2003,

All we ever asked since day 1 of this complaint was a bank statement showing your transaction history and the deposits made to our company from your bank account in chronological order.

You made fun of us and our "ridiculous" request.

Then it was AskGamblers turn to request the same document.

Now it was not only us that was 'crazy", it was also the AskGamblers.

We are already on day 10 and we still have not received the document we requested.

It seems that there is something wrong here, regarding your deposits to our company.

Although, you tried really hard to twist our words since day 1, the thread is public and visible to everyone to see that since our first reply we told you that zero (0) cents were deducted from your bank account.

Anyway the clock is ticking and AskGamblers, us and the people that DMed you are waiting for this bank statement.

On the other hand, AskGamblers requested from us twice some evidence and we provided them within an hour.

Sounds strange for a company that has something to "hide".

Kind regards,
Sons of Slots Casino

Sons of Slots Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $1,683

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Sons of Slots Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 22 out of 26 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Sons of Slots Casino Complaints

See all complaints for this casino

3000 euro late payment

Hi
Have been waiting one week for my withdrawal at Sonsofslots.
My account is fully verified. They have told me that they use 2 working days.
Have been in contact with them several times.
There is a max withdrawal limit on 1000 euro pr day.
I have been ordered 3 different withdrawals at 1000 euro each.
Nothing has happend so far!
Can you please help me with this?

Resolved

€5,000

Declined payment of 8093e

I made my first deposit on that site on 30.12 after which I made deposits for a total of 6900 euros. After that I managed to win from betting so that the balance increased to 8093 euros. After that, I wanted to withdraw my winnings, but after my withdrawal had been pending for 12 days, I noticed today that the Casino cancelled my withdrawal. I haven't received any message on any of the emails I sent, they don't respond to live chat, they just don't have a chatbot, which doesn't help.

Resolved

Delayed 4 withdrawals since last week

I have completed KYC on Sons of Slots casino and have an e-mail from their support to confirming this. After completed verification I was able to make one withdrawal that was processed in 48 hours as their own T&C says ("Withdrawal requests get processed within 48hours"). However I have now done four more withdrawals that are all still in pending-mode.
Their customer service was not able to tell when they will be processed.
Pending withdrawals atm:

1000€ done on 16th Nov (1 week ago)
1000€ done on 18th Nov (5 days ago)
1000€ done on 19th Nov (4 days ago)
1000€ done on 21st Nov (2 days ago).

I have not used ANY bonus money and played only slots. Verification process is completed nearly 2 weeks ago and as I stated in the beginning I have been able to withdraw one time 1000€ last week.

Resolved

€4,000

Delay in withdrawal of 1000 EUR one week

I have pending withdrawal 1000 euro already one week, no clear explenation why so long time. I'm KYC accepted player.

Respond from casino:

Dear Martin

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

Please be aware that the reason behind the review of the withdrawal is not disclosed to other departments until it is completed.

Do not hesitate to contact us in case you need any further help. Have a good day.

Thx for help

Resolved

Waited more than 3 months for withdrawal

Waited more than three months for my withdrawal. Support keeps saying they understand my frustration, but that the withdrawal is under review by a different department. They cannot provide a time frame. The account was verified early in the process, and I have provided all documents requested. All winnings are from wagering real money, not bonuses. Amount for withdrawal is above €23.000.

Unresolved

€23,000

Sons of Slots making bonus very hard and draining my withdrawal

Firstly, I saw Sons of Slots had a good rating here.

Took the bonus. played some days. Then I was limited to 3 euro/bet. So I had to wager like 500 bets. I think this is very unfair. I had won like 300 euros, not 10 000 euros..

Then, I Verified and withdrew, after much verification(phone number, never experienced)

This date I withdrew: 2023-07-12 14:40:15

Still no withdrawal. They call it an internal investigation. I don't understand what I have done wrong, or why they are taking so long.

Deeply frustrated and disappointed about this casino.

Unresolved

€678

Sons of Slots takes to long to proceed my money

Hello

Monday the 7th august I won 1000€ and made a withdrawal.

In the Casinos agreement it says the withdrawal will take 48 hours.

I'm waiting for 4 days now and my money is still not in my bankaccount.

Everytime I go to livechat, they tell me the same story and its always copy-paste text.

In my opinion it takes too long…

Resolved

€100

Declined withdrawal of 1000 Euros again and again

Hi, I have tried to withdraw my 1000€ first time 13.5.2023 and now last time 6.7.2023 but they cancel my withdraw every time. I have tried to ask them why they do this, but they only saying that they have technical issues and nothing more.

My account is 100% verified earlier, and payouts before 13.5.2023 was accepted correctly every time but something is happened for them, so can you help resolve this problem.

Resolved

€1,000

Wont withdraw money since June 14th

Hey.

Deposited 3000euros 13th june 2023 to sons of slots. Then wanted to suspend my account cause of gambling problem. Documents are sended and account approved 14th june 2023. Almost everyday after that I had tried to withdrawal my money out but customer service always says that processing. Nothing happens and need help.

Resolved

Rejecting withdrawal again and again

Hi, I have a problem regarding the withdrawal of 440€ from Sons of Slots casino. My request to withdraw funds using the same method as I deposited (Revolut bank) is rejected, on LC I was told to use a different IBAN number that has been verified because they have problems with withdrawals to Revolut. So I uploaded a statement from the Millennium bank, which was accepted. I ordered a withdrawal this time to the account number of the Millennium bank, but the withdrawal was also rejected. They sent information to the e-mail that the withdrawal must be ordered by the deposit method... Asking why the request was rejected, they replied that they are dealing with the solution of my problem, it has been going on since 13.06.2023. Are you able to help me get my money? Attached chat with support and e-mails

Unresolved

€440