Rejecting withdrawal again and again

I made my first deposit on that site on 30.12 after which I made deposits for a total of 6900 euros. After that I managed to win from betting so that the balance increased to 8093 euros. After that, I wanted to withdraw my winnings, but after my withdrawal had been pending for 12 days, I noticed today that the Casino cancelled my withdrawal. I haven't received any message on any of the emails I sent, they don't respond to live chat, they just don't have a chatbot, which doesn't help.

I have pending withdrawal 1000 euro already one week, no clear explenation why so long time. I'm KYC accepted player.

Respond from casino:

Dear Martin

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

Please be aware that the reason behind the review of the withdrawal is not disclosed to other departments until it is completed.

Do not hesitate to contact us in case you need any further help. Have a good day.

Thx for help

Firstly, I saw Sons of Slots had a good rating here.

Took the bonus. played some days. Then I was limited to 3 euro/bet. So I had to wager like 500 bets. I think this is very unfair. I had won like 300 euros, not 10 000 euros..

Then, I Verified and withdrew, after much verification(phone number, never experienced)

This date I withdrew: 2023-07-12 14:40:15

Still no withdrawal. They call it an internal investigation. I don't understand what I have done wrong, or why they are taking so long.

Deeply frustrated and disappointed about this casino.

Hello

Monday the 7th august I won 1000€ and made a withdrawal.

In the Casinos agreement it says the withdrawal will take 48 hours.

I'm waiting for 4 days now and my money is still not in my bankaccount.

Everytime I go to livechat, they tell me the same story and its always copy-paste text.

In my opinion it takes too long…

Hi, I have tried to withdraw my 1000€ first time 13.5.2023 and now last time 6.7.2023 but they cancel my withdraw every time. I have tried to ask them why they do this, but they only saying that they have technical issues and nothing more.

My account is 100% verified earlier, and payouts before 13.5.2023 was accepted correctly every time but something is happened for them, so can you help resolve this problem.

Sons of Slots continues to cancel my withdrawal requests and refuses to pay my money. I’ve been registered in this casino for some months and have done some deposits and withdrawals in the past. However, the casino has now refused to pay a new withdrawal for 3 weeks, always coming up with a new excuse.

I requested my first withdrawal on January 29th, which was cancelled by the casino. In the past I already provided them with my ID, proof of address and proof of payment, so the account was fully verified and as I mentioned, I already received withdrawals in the past. Nevertheless, they cancelled my request and told me I needed to provide a document proving the ownership of my phone number, which I found a very odd request…

Still, I took the time to go to my mobile operator store and get a document, I provided it to them. They refused it… This process was kind of a joke to be honest, as they declined this document and sent me an email saying that, if my mobile number was pre-paid (which I already mentioned it was in a previous email), then I needed to submit a print screen from my operator’s site. I provided them with the print screen and they refused it, saying that they didn’t accept print screens. It was a joke, I had to send them a print screen of their previous email and after a lot of fight, they finally accepted my document to verify the phone number on February 3rd.

So, I had the document approved on February 3rd, which was the reason my withdrawal was being cancelled by their side. I then asked for a new withdrawal and they told me it would be approved in up to 48 hours, which of course, it wasn’t. I sent them emails almost every day after the 48 hours passed, but they just kept saying it was still being processed and I had to wait.

Then, on February 14th they told me that they decided to cancel my request once again and disable the withdrawal option from my account. This seems completely illegal to me, to be honest, they basically don’t allow me to request a withdrawal of my money but allow me both to deposit and gamble. I’m sure there are some responsible gambling rules they must abide by since they are “regulated” by MGA.

We are now at this point, they disabled this option, cancelled my withdrawal again and say that they are running some more reviews of my account. There is no timeframe, they just keep refusing the pay and coming up with new excuses for this, as I have been trying to withdraw my money since January 29th…

So, a sum of this (my account was already with ID, address and proof of payment verified, with previous withdrawals paid, but of lower amounts)

- January 29th: I ask for a withdrawal which they cancelled.

- January 29th: casino says the reason they cancelled is that they need proof of ownership of a mobile phone number

- February 3rd: document of ownership is accepted and the reason why withdrawal was being refused was “solved”

- February 3rd: I ask for a new withdrawal

- February 14th: withdrawal declined, casino says they blocked the option for withdrawals on my account as they need more review

I ask for your help on this, as they are trying to take my money with more and more excuses.

I’m attaching all relevant print screens to this situation.

Thank you