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Sol Casino - Sol Casino withdraw method not available

REJECTED

Complaint Info

Disputed casino

Sol Casino

Amount

₹ 16000

COMPLAINT REFERRED BY AGCCS PARTNER

Daily-freespins

Referred Complaints
2 years ago

My account is fully verified and i have no any bonus active I deposit 5000INR with Paytm have many option upi many other Indian wallet BTW I'm win win 16000INR From Live Casino after I'm going on withdraw money but i see have No Any Withdraw Money method Option only have 2 Method available crypto wallet and 2nd mifinity both are not Indian wallet not available bank transfer or any other wallet so what i do now..after live chat he was tell me we have only This method available..so why you have Many Option For during deposit Many More

2 years ago

Nice to meet you, Sallu007! Could you please give us your email that you have used for our site? It helps us to clarify this moment.

Best regards,
Sol Casino!

AskGamblers
2 years ago

Dear Sol Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

2 years ago

Nice to meet you, SALLU007! Thanks for contacting us. As far as I can see, both Mifinity and crypto wallets are available in your country. Lots of people from India withdraw funds with these methods. You can make your own crypto wallet and withdraw the funds on it. To withdraw funds with AstroPay, you need to make a deposit through it first and then it'll be available for you to withdraw.

Best regards,
Sol Casino!

2 years ago

Mifinity is not for Indian Bank Transferable And Crypto wallet I can't knowledge about this i never use this and i can't use this because I have no knowledge about this...And Why You Have Many Deposit Option for Indian Client And Withdraw Method not available..For Client..Withdrawal should be received in the same method by which we deposit...So Why I'm using This Withdraw method I'm recently now playing here and now i win 70000INR 700$ from Live Casino..And i have Right to take my winning money into same deposit..And I trusted your casino ID after reading your review here on Ask Gambling. I don't talk long And I'm not able to use my Astro Pay see screenshot। I have many option to withdraw Skrill Neteller Jeton much better Because he was Accepted Indian Bank wallet And This Mifinity screenshot And Astro Pay...You Told me Mifinity use mifinity not using for Indian Bank Account

2 years ago

Don't break Trust From Gambling your reputation is Deserve for You 👍

2 years ago

Congratulations Dear Sol Casino i lost My Money 75000INR 750$ Only For Your Service Shame On You For This Service provide that's what you wanted You Are Special In The World of Service Provide Like Cheat Or Froud I Will Complaint Your Service In Sponced By Social media Big Platfaom..You Are No Right For Playing Gambling Licence Because You Only Take Money For Fun Even Not Money From Your side It's win from Live Casino... You Mentioned You Payout jetton much better but you have Any Option for withdraw method Indian wallet Accepted ...well I request you Dear Ask Gambling first i really thank you from heart For Help Out...But It's A Humble request for You Please Blacklisted This Casino For Gambling Becouse This Casino Always Break Trust For Gambling It's have No right For Casino...I would have been patient if my account was not verified but My Account Is Fully Verified Even after that they did not withdraw..what happened to me should not happen to anyone else Thanks

AskGamblers
2 years ago

Dear @Sallu007,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

2 years ago

Dear sir i already Upload my And All time back to back Reply Time To Time But Some Time My Luck not my side i lost my Winning About Withdraw method not available 70000INR Because sol casino Complete This Mission of Withdraw method not available for me

2 years ago

See above reply i already told you I'm recently Play and win 70000INR 700$

AskGamblers
2 years ago

Dear @Sallu007,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.