Snatch Casino - Withdrawal failed account closed without any reason

Dear @GollapalliSatish,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Snatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers and @GollapalliSatish,

We would like to inform you that the player used bonus funds in several games solely to advance through the bonus stages, exclusively progressing towards the final stages, while completing games with real balance. This constitutes bonus abuse. As a result, all winnings gained during that play may be considered void.

According to our Bonus Terms and Conditions, this behavior is strictly prohibited. Specifically, clause 12 states:

"Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirements and/or performing new deposit(s) while free spins or bonus features are still available in a game is prohibited."

In accordance with this, the player's winnings have been annulled, and their account has been closed as per the decision of the administration, under clause 14.6.

You can review our full Terms and Conditions here:
https:­//s­nat­chc­asi­no.c­om­/en­/pa­ge/­bon­us-­terms
https:­//s­nat­chc­asi­no.c­om­/en­/pa­ge/­ter­ms-­and­-co­ndi­tions

If AskGamblers requires any further evidence or clarification, please feel free to reach out, and I will be happy to provide it.

Respectfully,
Snatch Casino Representative

Dear Snatch Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Snatch Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.