Snatch Casino - Account closed and pending withdrawal confiscated

Dear Snatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Jasenko16 and ASKGAMBLERS,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,
Snatch Casino Representative

Hello!

Am i supposed to reply to this?

Yesterday i recieved an email from the support that they reopened my account, next day they closed it again. I really have no clue what is going on.

Dear AskGamblers and Jasenko16,

I hope this message finds you well.

We are writing to inform you that we have opened the account and successfully processed the requested withdrawal of funds, and we consider the matter resolved. We would like to reassure you that there are no remaining obligations on our part.

Additionally, after careful consideration, we regret to inform you that this account with us has been closed. This decision has been made by our administration in accordance with our terms and conditions.

Respectfully,

Snatch Casino Representative

Thank you for your attention.

Dear @Jasenko16,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi!

I can confirm that i have recieved the payment of 20 euros, but have not got an explanation to why my account is closed.

Dear Snatch Casino,

Please kindly quote the Terms based on which you closed the player's account.

Thanks in advance for your cooperation.

Dear AskGamblers and Jasenko16,

We would like to inform you that this account with us has been closed by our administration decision in accordance with our terms and conditions, article 14.5.

Respectfully,
Snatch Casino Representative

Dear @Jasenko16,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi!

I dont really know what to respond. The article that they are referring to just says that they can close my account whenever they want without an explanation, so I guess i just have to deal with it.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.