We do appreciate you attaching a proof of the terms and conditions when you first registered, however this does not change what has been stated. There also no date shown on the screen shot of when this was taken.
Please see attached files and our proof showing that you are connected as these are also duplicate accounts registered from the same IP address and device. This also shows a similarity on the bets placed on both accounts
According to you, (Anyway lot of users got same IP address we live in the era of dynamic ip addresses and also public wifi).
Please also find attached screenshots of their related bets and account history which enforced us to make this decision.
you can clearly see, both accounts are connected and are trying to take advantage/arbitrage betting.
Also you clearly did not read 3.8. of the terms and conditions
You must register personally. By registering, you also verify you do NOT already have an Account, as you may only hold one account. Duplicate registrations are NOT permitted. In the event that we have reason to suspect that a person has made duplicate registrations, all registrations by that person will be cancelled, and all bonuses and winnings on the duplicate account will be voided.
Under Customer agreement 13:
SLC reserves all rights to change the gaming service, including the general and specific game play rules, after obtaining regulatory approval to do so . Such changes may be communicated directly to the player or via the web site. SLC may inform the player of such changes via e-mail or telephone,we advise that you do review them regularly because each time You use the Service(s) You will be bound by them. If You do not agree to these Terms and Conditions, and/or to any amendment of these Terms and Conditions, You should not continue to use the Service(s).
Please note that we have just complied with all our terms and conditions accordingly. We do not tolerate customers trying to be deceitful upon registering with us as we running a completely fair and legally operating company.
Our proof shows why we have made this decision and we have all records should this be required. Please note that our final decision has been made and we will not be going back on this. All bets have been voided, initial deposits have been refunded and account has been closed as we do not want your business.
If you require any further information, please let us know.