Complaint #4 SlottiMonsteri Casino

Not paying my withdraw

By purujarvironi

1 year ago

Hi, so I have some issues with this casino called "slottimonsteri". I wagered their welcome bonus and after that, they asked for my documents, I uploaded them without problem. After that I got email from them claiming that I had broken some kind of term and they will not discuss it with me anymore. This is very unfair for me because they don't even tell me what term / rule I broke, and I'm 100% sure I did not break any bonus terms, etc., etc. If you need more evidence or something else please let me know.

Disputed Casino SlottiMonsteri Casino

Reason Other

Amount €1244

Discussion

AskGamblers

• Support Team

1 year ago

Dear SlottiMonsteri Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

purujarvironi

1 year ago

1244€ was the withdrawn

AskGamblers

• Support Team

1 year ago

Dear @purujarvironi,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

SlottiMonsteri Casino Complaint Stats

Resolved 0 / 4

Avg. Amount $2,175

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

SlottiMonsteri Casino Complaints

See all complaints for this casino

Missing money slottimonsteri

Hi,

I made 300 euro deposit in 22.2.2025. Money was left in my bank but did not come through to my casino account. I have asked this about my own bank (Nordea) and the payment intermediary (Trumo) but both say that the payment has gone through in the casino. I have countless conversations with the slottimonsteri customer service but they always say the same thing "we try to find the problem" and "we will come back to you shortly" etc... So they don't cooperate with me so I don't know what to do.

Unresolved

€300

Unable to stop gambling

I can't reach the support.

I've contacted them twice via email and haven't gotten a reply. (Screenshots).

I'm a compulsive gambler with the problem, and I tried to close my account after a big loss, but no one answered to me.

Today I lost more to them, and I even contacted to their sister casino (klikkicasino). If they could close my account from Monstericasino. They couldn't. (Screenshot attached).

Therefore, I want all my net loss back since they clearly wanted to use my gambling problem as an advantage since they didn't answer any of my emails.

Unresolved

Delayed withdrawal of €1400

I deposited €400, won €1400. All deposits have wagered many times, that's can't be an problem.

I have been waiting for 4 business days for a withdrawal and I have not received any response as to when they will process the withdrawal. There has been a text message on and I have asked on live chat many times, they always ask for patience because it is a "big transfer". After all, anything happening.

I have confirmed account with Bank details and there's anything problem with verification. They just don't pay the winnings and don't tell anything reason why just wait and wait. 4 days and I still not know when or will they pay my withdrawal somedays?

Can you help with that or will I contact to license holders?

Unresolved

€6,399