Complaint #899
Slots of Vegas Casino
Withdrawal 2000 USD still not approved past deadline
2 years ago
I submitted a $2000 withdrawal on February 22, 2024. I easily deposited with from my debit card several times. The only bonus I used was a small welcome bonus which was played through. Given that I played $5-$20 hands, it was played through at least 4-5x over. The account reflects this as well. There is no outstanding playthrough.
Since the $2000 request, I have not played. Oddly, you are first told that it is 5 business days. Over this time I was in contact with support agents making sure they had my documents. Eventually after several different attempts to verify my identity, they accepted all my documents. I sent full bank statements in, proof of address via car insurance, and my passport. They said their online website often is wrong, which is why they asked for more.
A week ago, I am now told that because I did not deposit with bitcoin, I cannot withdraw bitcoin even though this is not in their ToC. I said okay, so went ahead and sent in all my bank and wire information twice until that was finally approved. I was told on several occasions that this does not affect approval time. The deadline now given to me was March 4th and that it would definitely be approved by then, again told me by several agents.
Fast forward to March 5th, and there is still no approval. I asked why it was not approved after everyone said by March 4th? I was told it needs to be escalated, and I explained that I was already told this case was escalated. Once again, I am given the vague runaround and told that this has been escalated and delays are occurring due to high volume.
It is constantly excuse after excuse and delay tactic after delay tactic despite being in touch with customer support often making sure everything was going smoothly. I was even told that this is industry norm and that withdrawals take this long even with bitcoin. I had never had this trouble with MyBookie with delays or any others like Bovada. Only Slots of Vegas.
Thank you helping me recover this $2000.
Since the $2000 request, I have not played. Oddly, you are first told that it is 5 business days. Over this time I was in contact with support agents making sure they had my documents. Eventually after several different attempts to verify my identity, they accepted all my documents. I sent full bank statements in, proof of address via car insurance, and my passport. They said their online website often is wrong, which is why they asked for more.
A week ago, I am now told that because I did not deposit with bitcoin, I cannot withdraw bitcoin even though this is not in their ToC. I said okay, so went ahead and sent in all my bank and wire information twice until that was finally approved. I was told on several occasions that this does not affect approval time. The deadline now given to me was March 4th and that it would definitely be approved by then, again told me by several agents.
Fast forward to March 5th, and there is still no approval. I asked why it was not approved after everyone said by March 4th? I was told it needs to be escalated, and I explained that I was already told this case was escalated. Once again, I am given the vague runaround and told that this has been escalated and delays are occurring due to high volume.
It is constantly excuse after excuse and delay tactic after delay tactic despite being in touch with customer support often making sure everything was going smoothly. I was even told that this is industry norm and that withdrawals take this long even with bitcoin. I had never had this trouble with MyBookie with delays or any others like Bovada. Only Slots of Vegas.
Thank you helping me recover this $2000.
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