Complaint #709 Slots of Vegas Casino

Extremely slow payout timeframe

By kaziet123

5 years ago

Message on forum

In July 2020 I won $42,000 USD , I went through the verification process and submitted my bank wire details which took about 2 months to finally get this received and confirmed by the casino., having to resend documents multiple times. I have only received 2.5 payments so far to date with 14.5 payments still pending. Since it is a requirement by the casino to update bank wire details, I had recently been requested to send the documents again which I have and am now getting told they haven’t received the email and resend. So far I’ve had to resend my bank wire details (which haven’t changed) 3 times.

I am really trying to be patient but at the same time it is really frustrating to be told by the casino over and over that I need to resend my details. I just want some frequent payments without having all the issues, as it’s nearly been a year and only 2.5 payments received. Please help. Thank you

Disputed Casino Slots of Vegas Casino

Reason Delayed payment

Amount $36250

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Dear @kaziet123,

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s

We thank both parties for their assistance during the complaint process.

kaziet123

5 years ago

Thanks again Tawni for your help 😊 I wish you a speedy recovery and take care.
I will close off the case trusting that payouts will keep running smoothly.

Slots of Vegas Casino

• Representative

5 years ago

Hi Karen--

As promised, another payment was sent off to our processor, yesterday: 4/26 Paid $5000 + no Service Fee for transaction 123193868 ($2,500), 123193867 ($2,500). I would guess the funds will reach your account towards the end of this week.

Your next approvals will take place on the 29th and I would expect the payment to be sent off to our processor the following day.

I do need to let you know that I'm going to be having shoulder replacement surgery, tomorrow (Wednesday). The recovery from this is going to be a bit difficult and unfortunately, I will not be able to respond to anyone for several days. Please know that even though I'm not able to respond to complaints and emails (typing and mouse moving are out of the question), I'll still be in daily touch with our Payments Manager to ensure your payments are addressed regularly.

I would like to ask a huge favor: Due to the number of withdrawals to be paid (which means substantial replies here at AskGamblers), it would be a massive help to me if you would be willing to close your complaint. As I've already stated, I'll be watching to make sure things continue to run smoothly for you...and of course, if anything were to go off track, you can always re-open the complaint. If you are alright with this, please mention this in your next reply so that AskGamblers can take care of things on their end.

Much appreciated,

Tawni

kaziet123

5 years ago

Thanks Tawni

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603

Avg. Amount $3,124

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino

Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

Resolved

$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

Rejected

$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

Resolved

$1,001

Still waiting on payment

Have a withdrawal that was approved on 4-22-26 was told would be process 7-10 days after 3 weeks waiting.just received email saying payment being reviewed will be processed in next 7-10 days
This is after being denied 2 times sending in 10-15 emails for documents and 1st withdrawal request on 3-9 this seems to be the never ending cycle

Resolved

$1,960

Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

Very frustrating!

Resolved

$5,745

Refused to wire winnings to a bank they recommend

They refused to wire it to my main bank, then they recommended another one.. I went through months of back and forth.

They finally received all the docs needed and still denied a wire, so I have over 1200 in winnings I can never withdraw because they won’t wire to the bank they in fact recommended.

The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

How many bank accounts am I supposed to open? My credit score has gone down because of this, and my card was compromised because of this site.

Resolved

$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
- A clear and accurate payout timeline
- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

Unresolved

$10,348

Past due Withdrawal Approval

I requested a withdrawal of $473.00. The terms and conditions state approvals (not payouts) take 7-10 business days, then another 7-10 business days for payment processing. That is absolutely ridiculous. However I agreed to play there son held me accountable to their terms. But this now over 10 business days and my withdrawal is still not approved. The winnings are from 100% my own money with no bonus attached. The deposit and withdrawal request is from an already approved and verified crypto wallet using bitcoin. It is not my first withdrawal from this site. This should be the easiest approval to process. I want my money.

Resolved

$473

Won't pay winnings

So I won $2500 playing slots.

Both the ID and the debit card that I used were verified.

They keep telling me that they can’t send funds to the account I provided when I personally called the bank and asked if money could be internationally wired to that account, and I was told YES.

I keep asking the reason why they can’t send the money to that account, and they will not answer the question.

Resolved

$2,500

Slots of Vegas keeps rejecting the same PDF bank statement and delaying my withdrawal

I requested a withdrawal on March 17, 2026. Since then, Slots of Vegas has repeatedly delayed my withdrawal by making changing and repetitive document demands, even though I have already provided the exact documents they requested multiple times.

I submitted:

• the most recent full bank statement in PDF format for account ending in <removed>

• a recent water bill as proof of address,

• my passport as proof of legal residence,

• and my current driver’s license.

The statement I submitted is the original PDF downloaded directly from the bank's website. It is not a screenshot. It is the most recent statement, it is for account ending in <removed>, it shows transaction activity, and it shows a positive ending balance.

Despite this, their support team keeps sending repetitive emails saying the bank statement is not acceptable and asking me to resend the same PDF again and again. Different representatives have told me different things, including requests for a passport, driver’s license, utility bill, proof of legal residence, and repeated requests for the same PDF. I have complied over and over, but they still have not processed my withdrawal or identified any specific defect in the document.

They have also repeatedly told me the matter is being “escalated,” but nothing has been resolved. I have asked them multiple times to identify the exact defect in the statement if they are rejecting it, and they have failed to do so.

At this point, I believe they are improperly delaying my withdrawal by repeatedly demanding the same documents without a valid explanation.

I am requesting that Slots of Vegas:

1. confirm receipt and acceptance of the documents I already submitted,

2. stop sending generic requests for the same PDF statement,

3. identify any actual specific deficiency if one truly exists, and

4. process my withdrawal immediately.

I have preserved the emails and records of my repeated submissions.

Resolved

$1,572