Account dmills was Opened on 11/25/2012 at 7:56:12 and 300FREE Free Chip was redeemed at 11/25/2012 at7:57:14 PM
Account donald74 was opened on 11/25/2012 at 8:07:43 PM and 300FREE Free Chip was redeemed at 11/25/2012 at 8:08:31 PM
According to this, both accounts were opened on the same day with a few minutes of difference in between. Both accounts have same IP address, address and password.
First: Free Chip redeemed on BOTH accounts had following restrictions:
$300 Free Chip
$300 Max Cash-Out
No Deposit Required
*No multiple accounts or free chips in a row allowed.
Unfortunately free chip has a maximum cash-out of $300. This means that was the maximum amount player can cash-out from using this free chip. All excess winnings are removed upon withdrawal approval.
Second: As per casino rules: http://www.slotsofvegas.com/rules.php
"Unless the Casino management specifically gives prior agreement, welcome bonuses are limited to one promotion per Player, per family, per computer, per address."
Since you've had two accounts and and both free chips (one on each account) were clearly redeemed on the same day; winnings were voided by not following this rule.
Hope this clarifies the misunderstanding
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