Complaint #8 Slotbox Casino

SlotBox Casino - Legitimate winnings lost due to a game glitch

By Danny L.

2 years ago

Hi. I’m making this complaint as I feel I have being let down by slotbox. Two weeks ago I deposited €10 with slotbox and when I did was given a bonus of €10. I was playing a slot game called ruby of riches and was was having a good day with this game. I won money and wagered 35x wager of €350 and also had a balance of over €280 left. That money should have then converted into real cash so I could withdraw. The money disappeared from me. I then contacted slotbox chat and was taking with an agent after some time telling her my money was missing and the agent telling me it didn’t, she finally said sorry and seen there was a problem and the money dropped. She sent this off for an investigation. Which I was happy with her to do as my money I won was fair. She then told me I would get my winnings back. After two weeks passed I was told that there was an error with the game and the bonus. And they won’t pay me my money i won. I find this very frustrating to see how I can be treated like this. And also after every day asking for an update and never slotbox contacting me to give me an update. This money was won fairly. And I feel I should be entitled to my winnings as this was not my fault and slotbox are refusing to payout what I won fairly. Please could you look into this for me as I feel I am in the right. Thank you

Danny <surname removed>

Disputed Casino Slotbox Casino

Reason Missing Funds

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that SlotBox Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Slotbox Casino

• Representative

2 years ago

Thank you for your continued patience. We also find the following terms are relevant to this case. Our position is unchanged.

8) a) The player is aware of the fact that gambling at the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website.

9) f) Player understands that the Company has the right to cancel their bets if: player or a third party can affect the outcome of a bet; layer or affiliated third parties violated the Terms and Conditions; the outcome of a bet was the result of illegal actions; the bet was made during any technical failure

Dannysligo

• Ireland

2 years ago

I feel we are at impasse because I’ve being refused my winning that I won. I feel this error is that happened does not justify that I won this money and have being refused the payout. Ye say it was doubled or something like this but I was playing for a solid hour on that game nearly and I feel what I won was legit. I ask for this to be looked into Again. As what I won should be paid out. I was also advised from the advisor I would get my winnings back of over €280!

Slotbox Casino

• Representative

2 years ago

Thanks for your response. While we appreciate your frustration, we are happy that no winnings are due from this and we have provided a clear explanation as to what happened, the resolution offered is fair. Your proposed resolution is not something we agree with so It seems we are at an impasse.

Slotbox Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $164

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Slotbox Casino Complaints

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SlotBox Casino - SLOTBOX CASINO Rejecting my withdrawals every time and getting not good response to withdraw my funds

Hi ASKGAMBLERS,

I am happy, you are here to help me when gaming websites not responding properly. I am a player with SLOTBOX CASINO. Here I lost very big amount initially. After that I played continuously and won hugest amount of almost 1crore INR. Since last 2 weeks I have been trying to withdraw funds from slotbox casino. They are rejecting my withdrawals... and few withdrawals are not approved. Whenever I contact them on concern of my withdrawals they are simply say " Your case is forwarded to payments team. Please wait for the response. I am waiting everyday. Payments team not responding anymore. I keep asking them "why my withdrawals rejected & and requested them many time to provide any other payment methods to withdraw funds". I never got any good suggestions from them. I told them I was going to raise complaint with ASKGAMBLERS, still they are saying same thing that my case is with payments team. I lost trust with SLOTBOX CASINO... so, I am Taking help of askgamblers. Please help me to withdraw funds from slotboxcasino...

Rejected

₹10,048,000

SlotBox Casino - Slotbox owes me 300 euros

Hi, over 2 weeks ago I won on the roulette on Slotbox casino and they kept taking my winnings.

I have screenshots of my winnings and as the took it.

I have been in contact with the online support for slotbox numerous of times and all they keep saying is its with the game provider.

The money still has not returned to my account and I am getting no further with there online support chat system and emails. So I am led to believe they have scamed me.

Resolved

€300