Ref: 141125-000685
RE: Your query - Ref: 141125-000685
< removed >
11:56
To: Sky Bet Customer Care
Hello,i have read your reply which you have sent to me three times. It also appears to be a standard pre-written response which I find rather offending given the nature of my compliant.
I wish to have my complaint escalated because you have not answered any of my questions. The notification of players names does reveal their identities and you have been reluctant to confirm that these players are genuine.
You have failed to address my other concern that the amount of tickets each player accumulates should be visible.
You have failed to confirm the amount of tickets that I won in the last draw.
I am near the point of reporting this to all auditing bodes including the gambling commission since you do not appear to be able to address these worrying concerns.
I await your response.
From: [email protected]
To: < removed >@hotmail.co.uk
Date: Tue, 25 Nov 2014 23:10:27 +0000
Subject: Your query - Ref: 141125-000685
[Sky Bet logo]
Your query history
Aimee M Response via email on 25/11/2014 11.10 PM
Hi
Thanks for your E-mail.
I'm sorry to hear that you are unhappy with the way in which display the results of our weekly prize draw.
Please accept my assurances that we are in no way in breech of our terms and conditions, or current UK legislation.
We adhere to all guidelines set by our regulators, the AGCC: http://www.gamblingcontrol.org/ - We are also regularly audited by this independent body to ensure the fairness of all games and promotions available on our site.
Under Data Protection laws, we have a responsibility to protect the identities of our customers, which is why we do not display the full details of all of our winners.
In the unlikely event that any errors do occur on the list, we work hard to amend these as soon as they come to our attention.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Aimee M
Customer Care Team
Aimee M Response via email on 25/11/2014 11.10 PM
Hi
Thanks for your E-mail.
I'm sorry to hear that you are unhappy with the way in which display the results of our weekly prize draw.
Please accept my assurances that we are in no way in breech of our terms and conditions, or current UK legislation.
We adhere to all guidelines set by our regulators, the AGCC: http://www.gamblingcontrol.org/ - We are also regularly audited by this independent body to ensure the fairness of all games and promotions available on our site.
Under Data Protection laws, we have a responsibility to protect the identities of our customers, which is why we do not display the full details of all of our winners.
In the unlikely event that any errors do occur on the list, we work hard to amend these as soon as they come to our attention.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Aimee M
Customer Care Team
Auto-response on 25/11/2014 02.32 PM
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< name removed > via Help and Support on 25/11/2014 02.32 PM
Considering your commitment to new legislation and greater accountability I am concerned and disappointed to see some grave errors in your list of Monday’s weekly cash give away winners.
Not only were some of them blank there were numerous duplicate names and one winner had appeared to have won eight times, seemly at one point to have scooped 4 lots of £20.00 in one draw.
In my opinion the number of tickets that any player has should be made visible in our accounts and available to see alongside the winning names.
In gambling terms the chances of a number of players winning over and over again in one draw would be highly unlikely. This makes the whole promotion appear to be fraudulent and a breach of your terms and condition as well as your legislative responsibility.
Please explain where why you have not accounted or allocated names to the blank spaces and could you verify that catsmakemehappy is a genuine player and how many tickets did they win.
Also why have the list of player names now disappeared and been replaced with a pdf with a list of locations. This looks very underhand.
.
