Complaint #440 Silver Oak Casino

Unfairly declined payment and confiscated funds

By Shelbyjbar

7 years ago

Message on forum

I deposited $30 with Silver Oak. I used a bonus. The bonus said only slots or keno. During the time your limited on which game you can play, those games are locked. I played slots. I won nearly a grand. Played more slots. The black jack game unlocked. I played half a dozen games of blackjack. Lost and went back to slots. I gambled it down to $700. Made a withdrawal request. A week later there is no pending deposit. The money is just gone. Customer support said because I played blackjack it was void. They refused to explain why blackjack was initially locked but became unlocked yet it was still prohibited or show where it stated that playing with winnings violated the terms. I had more than played through the bonus before playing blackjack.

Disputed Casino Silver Oak Casino

Reason Bonus terms violation

Discussion

AskGamblers

• Support Team

7 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Silver Oak Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Silver Oak Casino

• Representative

7 years ago

Hi Shelby--

I'm very sorry for the disappointment with this, however, our Terms and Conditions are very clear on this:

https://www.silveroakcasino.com/terms-conditions/

9. No Play/ No Max bonuses: Unless otherwise stated, No Play/ No Max bonuses may only be used to play Slots, Keno, Bingo, and Scratch Card games. All other casino games are prohibited and restricted.

10. Playing a prohibited or restricted game while using a bonus will void any winnings generated during the use of a said bonus. These terms are valid and applicable even after the playthrough requirement has been met. All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cash-Out) come with our software minimum of 1X playthrough (deposit + bonus amount) before the funds can be withdrawn.

It is incumbent upon all players to familiarize themselves with the terms and conditions of bonuses at any online casino.

Further, you're already aware of the standing on this, as it was explained to you previously in a live chat with one of our support agents. As the agent understood your disappointment, he went ahead and placed your original deposit back into your account so you could try your luck once again.

I've sent all of your game play logs as well as your chat to AskGamblers to confirm the veracity of my reply to you.

I'm sorry, but there is nothing I'll be able to do on this issue.

All the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Bitcoin payment delay

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Max withdrawal of $500.

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So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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