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Silver Oak Casino - Unfairly declined payment and confiscated funds

RESOLVED
Posted on August 2, 2018.

I deposited $30 with Silver Oak. I used a bonus. The bonus said only slots or keno. During the time your limited on which game you can play, those games are locked. I played slots. I won nearly a grand. Played more slots. The black jack game unlocked. I played half a dozen games of blackjack. Lost and went back to slots. I gambled it down to $700. Made a withdrawal request. A week later there is no pending deposit. The money is just gone. Customer support said because I played blackjack it was void. They refused to explain why blackjack was initially locked but became unlocked yet it was still prohibited or show where it stated that playing with winnings violated the terms. I had more than played through the bonus before playing blackjack.

Posted on August 6, 2018.

Hi Shelby--

I'm very sorry for the disappointment with this, however, our Terms and Conditions are very clear on this:

https:­//w­ww.s­il­ver­oak­cas­ino.co­m/t­erm­s-c­ond­itions/

9. No Play/ No Max bonuses: Unless otherwise stated, No Play/ No Max bonuses may only be used to play Slots, Keno, Bingo, and Scratch Card games. All other casino games are prohibited and restricted.

10. Playing a prohibited or restricted game while using a bonus will void any winnings generated during the use of a said bonus. These terms are valid and applicable even after the playthrough requirement has been met. All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cash-Out) come with our software minimum of 1X playthrough (deposit + bonus amount) before the funds can be withdrawn.

It is incumbent upon all players to familiarize themselves with the terms and conditions of bonuses at any online casino.

Further, you're already aware of the standing on this, as it was explained to you previously in a live chat with one of our support agents. As the agent understood your disappointment, he went ahead and placed your original deposit back into your account so you could try your luck once again.

I've sent all of your game play logs as well as your chat to AskGamblers to confirm the veracity of my reply to you.

I'm sorry, but there is nothing I'll be able to do on this issue.

All the best,

Tawni

AskGamblers
Posted on August 6, 2018.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Silver Oak Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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