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Silver Oak Casino - Still owes me $10,000

84 hours left for Silver Oak Casino to respond.
Posted on April 14, 2019.

I'm member from 2015 and they allways pay me, on January 09 I did a withdrawal $15,000.00 and they already pay me $5,000.00 and owed me $10,000.00 on March 29 they approved me $2,500.00 and today I ask for an update and told me they will send it after I send a legal goverment Id or my passport with visa. Its not fair after couple years send me money and play a lot ask for. Also they never send me an email explain me about the new rules, why they need to know about my legal status if we don received any form to pay taxes with online casinos. They have on my record my foreign passport and all my updated documents. but why now asking for legal documents why out reason.

Posted on April 15, 2019.

Exactly they owed me $12,500.00 are $2,500.00 approved on March 29 2019 and $10,000 (4 x $2,500) pending from January 09 2019. and by the way I have my USA permanent resident and my Texas Driver license, but it scary to send it any kind those documents online. when I open my account I send it my passport.

Thanks.

AskGamblers
Posted on April 22, 2019.

This complaint has been reopened as per Silver Oak Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on April 22, 2019.

I already send it my docs , because I need to rush my payments and was approved on 04/20/19 $2,500.00 and send it to finance to process the payment , I hope so coming soon because was requested on January, I'm waiting for approved on another 4 pending withdrawals from 01/09/2019 $2,500 each one.

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