Complaint #692 Silver Oak Casino

Phone lines always busy Information has been submitted still not able to get my money

By Courtney L.

3 years ago

Hello,

I've been trying to withdraw $250.00 for months & nothing! I've submitted all the information they've requested multiple times & still nothing! No one responds to my messages. Every time I call their phone lines are busy! It seems like this is a frequent issue with this casino & it most definitely shouldn't be! Talk about getting the runaround & never having anyone willing to help you or even better not having anyone to help you at all!!!

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $100

Discussion

AskGamblers

• Support Team

3 years ago

Dear @CourtneyOlivia,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

3 years ago

Hi Courtney--

It would be highly unusual for someone to not have at least one bill ascribed to their given name. We cannot accept bills in the name of the ranch, as this is a business--the business did not play at the casino.

The following would be acceptable as a form of address verification:

-Utility bill (electric, gas, water)
-Telephone (Landline Only) Bill / Cable or TV Bill / Internet Bill
-Insurance (medical/vehicular)
-Tax payer sheet
-Lease/rent agreement

The proof of address must be recent (as much 3 months from current date) PO Box / business address NOT allowed.

One other bit: You built your withdrawal using a $25 free chip. The maximum withdrawal amount for this is $100--please see the attachment for the terms of this free chip.

Please send me your utility bill/proof of residence as soon as possible.

Tawni

CourtneyOlivia

• California

3 years ago

Once again I've done everything they've requested plus & still haven't received my money. This has been going on since the end of summer. It's s almost Thanksgiving & I feel like we're still in the same position. I have done & continue to do everything requested, however, nothing has been good enough. I understand the first utility bill I sent in didn't meet their qualifications because it was under my last name, aka my ranch name, with our current address etc. I have since had the name on our trash bill changed from the ranch name aka The Liskey Ranch with our current address to my name Courtney L....followed by The ranches name, & there seems to be an issue with that! I had the name on our water bill changed to my name followed by the ranches name etc so let's hope something will work out this time around since I still haven't received a response regarding what other utility bill you're looking for so I'm able to quit wasting my time & get you the correct one this time! Im not understanding why my utility bill is any of anyone's concern to begin with & why my CA DL isn't sufficient or a CA ID or a passport or ......

Once again I've sent 2 more different utility bills hoping at least one will work! If neither of these work I'd appreciate a response letting me know what will work so we can get this taken care of immediately.

Thanks,

AskGamblers

• Support Team

3 years ago

Dear @CourtneyOlivia,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if alternate utility bill has already been sent to the Silver Oak Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Max withdrawal of $500.

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They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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