Complaint #498 Silver Oak Casino

Crewpon270 free chip not being credited

By Brandon B.

7 years ago

I redeemed a coupon that is supposed to give a free chip the next month depending on how many people claim the coupon during the month that it is claimed. I claimed the coupon in July so I should be eligible for the free chip this month. I followed all the terms in the coupon code and the original promotion was credited at the time but I never received my free chip. The amount of the free chip is supposed to be $150 with a 30x playthrough and a 1x max cashout. I hopped on chat and was told that on the 17th of July my player status had changed and I was no longer eligible for the free chip. I was told that the coupon was for VIP players only. Yet their advertisement says coupon code crew290 is for vip only and I used crew270. The agent said they were both for vip which makes no sense since it would render crew270 pointless. In any case, they are refusing to credit the free chip due to a change in my account that the casino made and refusing to hold up their end of the promotion. I don't know how it works there but here that is called bait and switch which is completely illegal.

Disputed Casino Silver Oak Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

6 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Silver Oak Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Silver Oak Casino

• Representative

6 years ago

Hi AskGamblers--

You'll find the evidence in your inbox.

Please let me know if you need anything further,

Tawni

AskGamblers

• Support Team

6 years ago

Dear Silver Oak Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence which will support your accusations towards the player.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to support@askgamblers.com.

Thank you in advance.

pezking33

• Ohio • 1 reviews

6 years ago

Hi Tawni,

As you have shown you are also keenly aware of the terms and conditions. Apparently you missed is the following:

Approval of Withdrawals:
All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.
All withdrawal requests will be reviewed within 7 business days from the date of the request.
A maximum of $2,500 will be approved per pay period. Ineligible requests will be denied within that time frame.
Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations.
Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees.

Your group has broken all of the above terms of service and have kept the customer waiting for months to come up with your above statement. If you do not at least refund my deposits or my winnings this is not only theft but also a case of casino fraud. I have clearly shown that not only where my withdraws APPROVED but that they had not been paid. That 2 week time frame is there so you can check for fraud and the wins were valid. Since you had failed to show any fraud and they were approved any evidence you may think you have is now void. My evidence is still valid because these withdraws were APPROVED meaning no fraud had been show present at time of approval and have not been paid within the terms of service.

Its NOT standard legal practice to pick and choose which portions of a ToS that you want to follow or disregard. What your casinos are doing is fraud to every player on here that complains. I am not alone in saying your group is breaking their own ToS daily when it comes to the portions they feel is in their benefit to break. Thus constituting fraud on your part. I have no problem reporting you to the board that grants your casino license and will do so if these are not paid.

I have played by the rules as much as you have when it comes to the ToS.

On a side note... this portion of the ToS would never hold up in a legal argument and would require the casinos to put safeguards in place to prevent the use from multiple household, school, workplace, library, ect. members from using the same bonuses...

2. Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.)

The legal reason is because one cannot be responsible for the actions of others. One cannot control what is done by others and thus the legal responsibility ensure that multiple household, school, library, or whatever members are not using the same bonuses would be placed on the casino not the individual. Since you have failed to have such safeguards in place this portion of the ToS is not legally valid and should not be taken into consideration.

Again, Your ToS is filled with issues from missing text to things that are just not legally able to be upheld. So to come back to me trying to use the ToS as currently posted on the site is a joke and an obvious attempt to fraud a customer.

Silver Oak Casino Complaint Stats

Resolved 503 / 523

Avg. Amount $3,698

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 460 out of 478 complaints in this category have been resolved.

This operator's average complaint duration is 26 days, while the average duration across all operators is 8 days.

Silver Oak Casino Complaints

See all complaints for this casino

Delayed Again Twice

I love playing here, but I feel like I continuously have to complain here on a delayed payment.

I have one withdrawal from the middle of last month that was continuously being denied. Now it’s been pushed through and is past their payout limits. I have another one that’s timing out as well.

I’ve tried to work with the customer service, but all they keep saying is that my payout is being escalated.

Resolved

$3,089

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

Resolved

$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved