Crewpon270 free chip not being credited

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Silver Oak Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Hi AskGamblers--

You'll find the evidence in your inbox.

Please let me know if you need anything further,

Tawni

Dear Silver Oak Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence which will support your accusations towards the player.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to suppor­­t@­a­s­kg­­amb­­le­r­s.com.

Thank you in advance.

Hi Tawni,

As you have shown you are also keenly aware of the terms and conditions. Apparently you missed is the following:

Approval of Withdrawals:
All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.
All withdrawal requests will be reviewed within 7 business days from the date of the request.
A maximum of $2,500 will be approved per pay period. Ineligible requests will be denied within that time frame.
Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations.
Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees.

Your group has broken all of the above terms of service and have kept the customer waiting for months to come up with your above statement. If you do not at least refund my deposits or my winnings this is not only theft but also a case of casino fraud. I have clearly shown that not only where my withdraws APPROVED but that they had not been paid. That 2 week time frame is there so you can check for fraud and the wins were valid. Since you had failed to show any fraud and they were approved any evidence you may think you have is now void. My evidence is still valid because these withdraws were APPROVED meaning no fraud had been show present at time of approval and have not been paid within the terms of service.

Its NOT standard legal practice to pick and choose which portions of a ToS that you want to follow or disregard. What your casinos are doing is fraud to every player on here that complains. I am not alone in saying your group is breaking their own ToS daily when it comes to the portions they feel is in their benefit to break. Thus constituting fraud on your part. I have no problem reporting you to the board that grants your casino license and will do so if these are not paid.

I have played by the rules as much as you have when it comes to the ToS.

On a side note... this portion of the ToS would never hold up in a legal argument and would require the casinos to put safeguards in place to prevent the use from multiple household, school, workplace, library, ect. members from using the same bonuses...

2. Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.)

The legal reason is because one cannot be responsible for the actions of others. One cannot control what is done by others and thus the legal responsibility ensure that multiple household, school, library, or whatever members are not using the same bonuses would be placed on the casino not the individual. Since you have failed to have such safeguards in place this portion of the ToS is not legally valid and should not be taken into consideration.

Again, Your ToS is filled with issues from missing text to things that are just not legally able to be upheld. So to come back to me trying to use the ToS as currently posted on the site is a joke and an obvious attempt to fraud a customer.