In the beginning of October I deposited $30 and received $20 deposit bonus on top. I ended up winning Upwards to $25000... I chose to stop playing and submit my withdraw requests. This was done on October 19th, 2019. I ended up cancelling a couple Withdraw request to gamble more. and ended up stopping with 7 withdraw request for $2500 each.. totaling $17500
I sent in ALL my documents. The cards Ive used to deposit money, my information. My ID with a picture of me. All the information they requested was sent to them on October 23rd.
I received information that my documents were approved and my information was sent to their finance team for the payout to be approved by them. I was told they look over the account and verify payout eligibility...
I chatted in several times. and was told early November that my payout was approved and that I needed to send my information to paymen[email protected]casinosupportcenter.com. They asked for My bank name, bank address, my name, my address, my bank account #, bank SWIFT code, Bank Routing Number, and my city, state and country of birth... November 13th I sent in my information for Well Fargo as that is the bank I use... I received an email back from the payments people saying Wells Fargo wont work and I needed to provide a different bank... I responded with my information for Chime Bank (The Bancorp Bank)... I never got a reply back from them after that.
I chatted in after a few days and was told that I would need to find a different bank to use... I chatted back and forth with a rep and listed off banks in my area to see if they would work... Finally landing on BMO Bank which he said would work...
I then opened a checking account with BMO and send my new account information to the paymen[email protected]casinosupportservices.com.... That was on the 29th of November... Never got a response.. I chatted in on MOnday 12/2/19 and was told my issue was being escalated... after a week and getting nothing back, I chatted in THIS MORNING 12/5/19 at 630AM... The first rep transferred me to a finance rep... This reps name was Shane Dawson... He asked for my bank info for BMO bank... which i provided... He stated he would escalate the issue and will have a resolution or payment within 72 hours... He emailed me from suppor[email protected]asinoSupportcenter.com... this is the first time anyone from Casino Support Center was who I was speaking to. He emailed me so I would have a way to get back in touch with him...
Less than 30 minutes later he emailed me back with this:
Shane < surname removed > (Support Center)
Dec 5, 1:58 PM CET
This is Shane < surname removed > following up on your ticket number 5477660.
We regret to inform you that your casino access has been revoked. The decision is, unfortunately, non-reversible. Any casino account can be closed based solely on our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party processors. Your understanding is appreciated.
Shane < surname removed >
Im confused as hell and dont understand how my whole account was canceled for no reason... Please help me get my payment