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ShadowBet Casino - Making account verification literally impossible and stalling payment

REJECTED
Inactive user
posted on June 16, 2017.

Hello , i made 204 euro deposit 3.06 and received 100% welcome bonus . I wagered bonus money (wager x70!! ) and after wagering my balance was €2,176 , i made withdrawal and problems begin.
They ask to verify account , ok its standart procedure and i sent copy of my passport and received answer :
Olga,

Thank you for providing us with scans of your documents. Cooperating with you is pure pleasure. To complete your account verification process, we need a couple more:

- Proof of ID – A copy of your passport, ID card or driving license.

- Proof of address – A recent utility bill, issued within the last 3 months.

Ok , i sent again and :

VERIFY YOUR ACCOUNT – FURTHER DOCUMENTS NEEDED

Olga,

Thank you for providing us with scans of your documents. Cooperating with you is pure pleasure. To complete your account verification process, we need a couple more:


Proof of ID – A very clear and colored photocopy of your valid passport, driving license or ID card. Please note that all four corners must be visible and also all the details need to be visible (nothing covered)

Proof of address – A full photocopy of a recent utility bill (example: electricity bill/ internet bill/ TV cable bill/water bill), full bank statement or an official government document issued within the last 3 months.(issue/expiry dates must be visible)

Lol what? I sent it . Hmm , ok i sent again with better quality becasue docs was "blury" :
VERIFY YOUR ACCOUNT – FURTHER DOCUMENTS NEEDED

Olga,

Thank you for providing us with scans of your documents. Cooperating with you is pure pleasure. To complete your account verification process, we need a couple more:

- Proof of ID (SELFIE) – A copy of your passport, ID card or driving license.

- Proof of address – A recent utility bill, issued within the last 3 months.

Sent again , and again FURTHER DOCUMENTS NEEDED :
Olga,

Thank you for providing us with scans of your documents. Cooperating with you is pure pleasure. To complete your account verification process, we need a couple more:

- Proof of ID (alternative ID)– A copy of your ID card or driving license.

- Proof of address (a stamped document from Town Hall)– A recent utility bill, issued within the last 3 months.

Ok , sent again Driving licence , selfie with driving licence , alternative utility bill , and now they just ignore

posted on June 19, 2017.

Dear Olga,

Thank you for your opinion.

According to Terms & Conditions:
5.5 We reserve the right to withhold any payment to/from a player’s account, to such player, until we are satisfied that the identity, age and place of residence of the player has been suitably verified.

The verification department was unable to approve your documents and decided to close your account permanently. We had already informed you via chat your account remains closed.

Please accept our apologies for your inconvenience.

Best regards,
ShadowCrew

AskGamblers
posted on June 23, 2017.

AskGamblers Complaints Team have been in a direct communication with ShadowBet Casino management. We are now awaiting casino team to provide the required evidence to back up their statement.

AskGamblers
posted on June 26, 2017.

AskGamblers Complaints Team requested additional evidence and information from the Shadowbet Casino team due to that fact we considered the information and proofs they presented so far as not justified enough to confirm the accusations against player.

AskGamblers
posted on July 3, 2017.

Unfortunately, ShadowBet Casino failed to provide the necessary information to AskGamblers Complaints Team so that the complaint could be adequately reviewed and decided. Obviously, we have no other option but to close the complaint as Unresolved and recommend a player to forward their issue directly in front of the relevant regulatory body responsible for ShadowBet Casino.

As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

AskGamblers
posted on February 13, 2018.

This complaint has been reopened as per ShadowBet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
posted on February 13, 2018.

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf ShadowBet Casino management that player violated their Terms&Conditions and more specifically committed potential fraudulent activity.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

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