Complaint #2 Sankra Casino

Withdrawal stuck in verification for 4 days Sankra Casino

By AllBh66

1 week ago

My withdrawal request of 104 EUR via Litecoin, made on August 25, 2026 (Transaction ID: 3952d209-a071-475b-b984-d24b11efd867), has been completely stuck on "Under verification" status for four days now. Despite my attempts to contact customer support, I am receiving no valid explanation or assistance to process my legitimate payout. My account is fully verified, and there is no acceptable reason for this ongoing delay. I am requesting AskGamblers' assistance to force Sankra Casino to finally process, approve, and release my funds immediately.
Thank you very much

Disputed Casino Sankra Casino

Reason Delayed payment

Amount €104

Discussion

AskGamblers

• Support Team

5 days ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AllBh66

5 days ago

Hello, my complaint is resolved. The payment was made. Thanks

Sankra Casino

• Representative

1 week ago

Hello, Dear AllBh66,

Thank you for reaching out and for your patience while we look into this.

We understand that you would like to receive your funds as soon as possible, and we're sorry for the frustration this delay has caused. However withdrawal requests are processed by our financial department within 3 to 5 business days of the request being made, provided all conditions are met. Our financial department handles withdrawal requests from 6 AM to 5 PM GMT, Monday–Friday, and by agreeing to our Terms, all players consent to this timeframe.

Having checked your account, I can confirm that your withdrawal is currently pending and is being processed within this standard timeframe. Based on the request date, the estimated completion is September 2, 2026. Once our financial department has completed processing on their end, any further delay (e.g., from the payment provider ) is outside of our control.

We appreciate your understanding and will make sure your payout is completed as soon as possible. Please don't hesitate to reach out if you have any further questions in the meantime.

Best regards,
Sankra Casino Team

AskGamblers

• Support Team

1 week ago

Dear Sankra Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Sankra Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $120

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

Sankra Casino Complaints

See all complaints for this casino

Unreasonable Rejection of Address Verification Documents

Dear AskGamblers Complaints Team,

I would like to file a complaint regarding the verification process and the repeated rejection of my proof of address documents by the casino.

The casino requested documents to verify my residential address. I have submitted the required documents more than ten times. Each submission was rejected on the grounds that the image quality was allegedly insufficient.

However, all information in the documents is clearly readable, including my name, address, dates, and all other relevant details. The casino has not provided any specific explanation regarding which parts of the documents are supposedly unreadable or what exactly needs to be improved.

I have already provided the best possible photos that I can obtain with my current mobile phone. Unfortunately, I do not have access to a better camera. Despite this, the documents remain fully legible and should be sufficient for verification purposes.

I believe that repeatedly rejecting the same documents without providing clear and specific reasons is unreasonable and effectively prevents me from completing the verification process and accessing my funds.

I respectfully request that this matter be investigated and that the casino be required to:

Provide a detailed explanation of why the submitted documents are being rejected.

Specify which information is allegedly unreadable.

Accept the documents if all required information is visible and legible.

Complete the verification process and allow me to withdraw my funds without further unnecessary delays.

I am prepared to provide all correspondence with the casino to support my complaint.

Thank you for your assistance.

Kind regards,

< full name removed >

Rejected