Complaint #3 Sankra Casino

Self Exclusion Request Ignored After other Emails were responded to promptly

By Tanner L.

13 hours ago

I requested self exclusion shortly after signing up for this casino as I know I have a problem when depositing is so easy.

I received prompt replies sending me to a vip host but once I was firm my self exclusion was not processed in a timely manner and I have lost a lot of money because I can’t stop depositing.

I am requesting refund from the time of my initial self exclusion request on September 15.

This casino is not interested in helping addicts who are trying to be responsible.

I am requesting a refund of 4600 which is the financial loss occurring after my request which should have been handled in a timely manner.

Disputed Casino Sankra Casino

Reason Self-exclusion

Amount $4600

Discussion

95 hours left for t.langan.07 to respond.

Sankra Casino

• Representative

22 minutes ago

Hello Tanner,

Thank you for reaching out, and we're sorry to hear about your experience.
We have sent you an email informing you of the documents we need for verification. Please send these over so we can check your case in detail.
We appreciate your patience and will follow up once we've reviewed everything.

Kind regards,
Sankra Support Team

t.langan.07

• British Columbia

10 hours ago

This is there reply after me asking AGAIN to close my account. There are not lots of winnings. They are just trying to take advantage of vulnerable individuals.

Sankra Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $120

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

Complaint Status

95h left

$4,600

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Withdrawal stuck in verification for 4 days Sankra Casino

My withdrawal request of 104 EUR via Litecoin, made on August 25, 2026 (Transaction ID: 3952d209-a071-475b-b984-d24b11efd867), has been completely stuck on "Under verification" status for four days now. Despite my attempts to contact customer support, I am receiving no valid explanation or assistance to process my legitimate payout. My account is fully verified, and there is no acceptable reason for this ongoing delay. I am requesting AskGamblers' assistance to force Sankra Casino to finally process, approve, and release my funds immediately.
Thank you very much

Resolved

€104

Unreasonable Rejection of Address Verification Documents

Dear AskGamblers Complaints Team,

I would like to file a complaint regarding the verification process and the repeated rejection of my proof of address documents by the casino.

The casino requested documents to verify my residential address. I have submitted the required documents more than ten times. Each submission was rejected on the grounds that the image quality was allegedly insufficient.

However, all information in the documents is clearly readable, including my name, address, dates, and all other relevant details. The casino has not provided any specific explanation regarding which parts of the documents are supposedly unreadable or what exactly needs to be improved.

I have already provided the best possible photos that I can obtain with my current mobile phone. Unfortunately, I do not have access to a better camera. Despite this, the documents remain fully legible and should be sufficient for verification purposes.

I believe that repeatedly rejecting the same documents without providing clear and specific reasons is unreasonable and effectively prevents me from completing the verification process and accessing my funds.

I respectfully request that this matter be investigated and that the casino be required to:

Provide a detailed explanation of why the submitted documents are being rejected.

Specify which information is allegedly unreadable.

Accept the documents if all required information is visible and legible.

Complete the verification process and allow me to withdraw my funds without further unnecessary delays.

I am prepared to provide all correspondence with the casino to support my complaint.

Thank you for your assistance.

Kind regards,

< full name removed >

Rejected