Unreasonable Rejection of Address Verification Documents

Dear AskGamblers Complaints Team,

I would like to file a complaint regarding the verification process and the repeated rejection of my proof of address documents by the casino.

The casino requested documents to verify my residential address. I have submitted the required documents more than ten times. Each submission was rejected on the grounds that the image quality was allegedly insufficient.

However, all information in the documents is clearly readable, including my name, address, dates, and all other relevant details. The casino has not provided any specific explanation regarding which parts of the documents are supposedly unreadable or what exactly needs to be improved.

I have already provided the best possible photos that I can obtain with my current mobile phone. Unfortunately, I do not have access to a better camera. Despite this, the documents remain fully legible and should be sufficient for verification purposes.

I believe that repeatedly rejecting the same documents without providing clear and specific reasons is unreasonable and effectively prevents me from completing the verification process and accessing my funds.

I respectfully request that this matter be investigated and that the casino be required to:

Provide a detailed explanation of why the submitted documents are being rejected.

Specify which information is allegedly unreadable.

Accept the documents if all required information is visible and legible.

Complete the verification process and allow me to withdraw my funds without further unnecessary delays.

I am prepared to provide all correspondence with the casino to support my complaint.

Thank you for your assistance.

Kind regards,

< full name removed >