On August 14th, 2014 I made my very first withdrawal in the amount of $7,907.27 Canadian Dollars. After slight trouble with the verification process, my documents were finally accepted. However, after a week I got an email stating that the InstaDebit (my e-wallet) account does not exist and thus the funds couldn't be sent, even though this was the account that I used to deposit my funds. Fair enough, I changed my withdrawal method to electronic cheque which sends the funds directly to my preferred bank account. The funds were then claimed to have been processed on August 29th, 2014 and I have to allow 3-7 working days to have the funds appear in my bank account. Subsequent to August 29th, I have also made 3 other withdrawals that have indeed appeared in my bank account in 1-2 working days. These were in the amount of 1,800, 300, and 142 respectively. It has since been 10 working days and all the response I'm getting from the customer department is to wait for feedback from the processor, which I also never got.