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Royal Vegas Casino - Withdrawal still pending after 2+ weeks

UNRESOLVED
Complaint Info
Disputed casino Royal Vegas Casino
Reason Delayed payment
Amount $ 13000
Posted on January 18, 2019

I put in a request to withdraw $13,000 by EFT from Royal Vegas and submitted the needed documentation. 2 weeks later the withdrawal is pending. I've contacted support and they just tell me the minimum time is 28hrs and refuse to give me a maximum time or any updates on the withdrawal. Yet they have people calling me every day to offer me deposit bonuses

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