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Royal Vegas Casino - Withdrawal of $9,000 has gone missing

UNRESOLVED
Complaint Info
Disputed casino Royal Vegas Casino
Reason Delayed payment
Amount $ 9000
Posted on December 16, 2019

On November 26 I withdrew 9000 from this casino. I have previously made withdrawals with no issue. This time is different. I outline my experience thus far:

-Waited 5 days. Contacted Chat Support. They said wait 7 days.
-I contacted Chat after 7 Days and they said the money was released and to provide my bank account to prove it hadn't been received.
-December 6th: I sent the information immediately (enclosed emails)
-December 6th: Response was that I should wait 24-48 hours for them to look into it.
-December 10th: I asked for an update
-December 10th: Response is that it would take a few more days
-December 13th: Response is that they sent me docuements of the processing.
-December 13th: There were no documents attached to the email so I told them I did not receive
-December 13th: Response is that they attached the documents to a new email
-December 13th: The attachment was a link that opened in a browser and was not legible.
I continued to email to send the documents. Nothing has been forthcoming and communication from RVC has ceased.

I request your help in this matter. Thank you.


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AskGamblers
Posted on December 21, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on December 26, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on May 26, 2020

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

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