on August 30th i made a deposit at the casino after i had been invited to participate in a promotion (50% cash back). i made a deposit of 100 and received 50 cash back.
i reached a balance of 2522 and ask for a cashin a few days later. i sent them documents for verification purposes which they confirmed receiving.
however they wrote me back that some irregular activities had been taking place on my casino account and an investigation is about to be take place in order to try unlocking my account and pay me the money.
i haven't heard from them a while so a few days ago i sent them an email asking what is going on with the investigation and they just told me my account would stay locked and refer me to their general t&c without specifying what kind of "irregular activities"
they are referring to.
bear in mind that this wasn't the first time i played with them, i made many deposits there and they were sending me promotion offers all the time. how come
when i suddenly win they are talking about "irregular activities"? what kind of investigation is if they do not ask me anything and do not write their reasons for not paying me.