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Royal Vegas Casino - What kind of investigaiton is it?

Complaint Info
Disputed casino Royal Vegas Casino
Reason Bonus terms violation
Posted on May 16, 2014


on August 30th i made a deposit at the casino after i had been invited to participate in a promotion (50% cash back). i made a deposit of 100 and received 50 cash back.

i reached a balance of 2522 and ask for a cashin a few days later. i sent them documents for verification purposes which they confirmed receiving.

however they wrote me back that some irregular activities had been taking place on my casino account and an investigation is about to be take place in order to try unlocking my account and pay me the money.

i haven't heard from them a while so a few days ago i sent them an email asking what is going on with the investigation and they just told me my account would stay locked and refer me to their general t&c without specifying what kind of "irregular activities"

they are referring to.

bear in mind that this wasn't the first time i played with them, i made many deposits there and they were sending me promotion offers all the time. how come

when i suddenly win they are talking about "irregular activities"? what kind of investigation is if they do not ask me anything and do not write their reasons for not paying me.

Posted on December 10, 2013


Firstly, the ID you supplied has been tampered with.

Secondly, you broke our terms and conditions by playing large bets on table games and then, after winning, moving on to play slots at very low bets in order to meet the wagering requirements.

Your account has therefore been locked for fraud and contravention of our Terms and Conditions.



Head of Operations

Posted on December 10, 2013

so, firstly, the id i supplied was original and i have no problem to supply a certified copy

of it in case you need. you haven't told me anything about it so

i wonder how come you mention it now.

as for your second claim i wish to know what kind of table games you are referring to

since i don't recall playing them at all. i wagered exclusively on slots.

Royal Vegas Casino Complaints

  • 68 of 100 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,668 USD avg amount

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