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Royal Vegas Casino - My account is not reopen with money still in it

RESOLVED
Complaint Info
Disputed casino Royal Vegas Casino
Reason Account closure
Posted on February 25, 2020

I temporarily closed my account through online chat on Sunday Feb. 19/20. I asked that it be closed long enough for my withdrawal to go through so I wouldn't cancel my withdrawal and end up losing my winnings. I said that until Wednesday, Feb. 19/20 would be long enough. They told me just to contact chat and ask for it to be reopened and it will be not problem.

When I contacted chat on Wed. Feb. 19/20 and asked for my account to be reopened I was told that they were reopening it right away. When I went to get into my account it did not go through and I could not log in. So when I contacted chat again I then got told that since I had just requested it my account has been self excluded. Of course I let them know that that was not true and explained it to them.
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Since then I've been contacting them by chat everyday and I keep getting told the same thing, that the problem is being looked into. On Sat. feb. 22/20 I was sent an email saying as per my request my account has been self excluded. It seems they're having a hard time reopening my account, or, at least, keeping it opened. I've asked if there is someone else I can email about it or can I call someone, but I was told no. I get emails every once in a while, just saying that the problem is being looked into.

I have a hard time believing that they can't get my account reopened, I have a feeling that they might be doing this to try to dissuade me from temporarily closing me account again when I have a good withdrawal pending. It just seems strange. I still have some money left on my account or I wouldn't care about any of this. I have attached several screenshot of emails from them.

Thank you very much.

Posted on February 29, 2020

AskGamblers helped me get my e-transfer credited to my account almost right away! I'm really happy with AskGamblers and I'll definitely be using them again if I need to.

Thank you AskGamblers!

AskGamblers
Posted on March 3, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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