Ag Awards

Royal Vegas Casino - Lock my account and refuse to pay me

Complaint Info
Disputed casino Royal Vegas Casino
Reason Declined payment
Posted on May 16, 2014

On June 6 i had receive a offer from Royal Vegas Casino , i had deposit 5000 and receive a 2500 bonus offer from them and had a big winning , after i had meet all the play-through i had request a payment of 6000 and rest of the fund i was planning to left behind in my account to continue to play for the next day. After the next few day i had receive an e-mail from them saying that they lock my account. I had contact them through live support and e-mail all they say that i had irregular activities have been taking place on my casino account and it has been locked. I had ask them what is the irregular activities they were saying for locking my account and i want to at least want the proof but they didn't reply at all and now my account is lock and i had not receive my winning.

This casino is Horrible !! Losing at their Casino they treat you good if you win big they will just make excuse to lock you account and no paying you.Keep Out of them!

Posted on July 21, 2013

um...for the comment part the name of FortuneLounge ask me to send my detail to [email protected]­for­tun­elo­ung­, what kind of detail you need em to provide and also is this comment from fortuneLounge since if not why not reply in the response part??

Posted on July 21, 2013

in the below Comment part there is a Fortune Lounge reply ask me to send my detail to [email protected]­for­tun­elo­ung­, is this a real email from Fortune Lounge? Since didn't see that email on your website .

Posted on July 25, 2013

ok i had e-mail you my user id for you to investigate my issue

Posted on August 1, 2013

The complaint was reopened by submitter's request.

Posted on August 2, 2013

ok i had e-mail you my user id for you to investigate my issue

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