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Royal Vegas Casino - Won't pay out my withdrawal.

RESOLVED
Complaint Info
Disputed casino Royal Vegas Casino
Reason Verification issues
Posted on May 16, 2014

My issue is regarding Royal Vegas Online Casino (Fortune Lounge Group)

0n the 19/2/14 I made 14 separate transactions from 2 different ANZ credit cards both of which belong to my father, who gave me permission to use them. The Casino kept taking my deposits and on the 14 deposit I started winning and ended up withdrawing at $8000. As soon as I requested a withdrawal they locked my account and I could not access it. I asked them why and they said they needed to verify my account. So I proceeded with their request and gave them all documentation they required, ID's, credit card photo's, utillity bill and signed written permission from my father allowing me to use his credit cards. They then sent me an email after 4 days informing me that all documents had been recieved and verified and that they would store them on file for future reference. I then tried to access my account but it was still locked. I contacted them again and they informed me that 'even though all documents are verified there are no garauntees that your account will be unlocked'. They then told me that they'd decided not to unlock my account because of some excuse to do with terms and conditions. Now I had this same issue with Gaming Club Online Casino and was paid out in full once I submitted all relevant documents.

So obviously this Royal Vegas Online Casino (Fortune Lounge Group) is a scam. They not only accepted my third party deposits, but kept accepting them, knowing that they would not pay out on them, and blocked my account as soon as I tried to withdraw. They will not even refund the deposits, which they claim to be void and did not provide a service on, back to my fathers credit cards. So they have in fact STOLEN MY MONEY. There are also many similar reports of these guys ripping people off throughout the internet.

AskGamblers
Posted on March 17, 2014

 Casino sent us the evidence proving player's fraudulent acts, so we cannot help on this case anymore! Complaint solved!

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