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Royal Vegas Casino - claims I have other accounts

UNRESOLVED
Posted on May 16, 2014.

Hi , royal vegas casino won't pay me my winnings, they claim that i have an other accounts with them, i have played a a number of sites over the years so could not remember if i played there before and i DID contact support and ask if i had any other accounts before i deposited they said any other accounts i had would be closed and i would be able to deposit, so i did deposit 3 times and won £1000,when i tried to withdraw they ask me to upload my proof of id which after 5 days of them saying it was not good enough i uploaded 9 items, then they said my account had been re-opened when i checked it had been, i went back later in the day to re-dep and found it closed again, when i contacted them they said it was opened automatically and they would not pay me my winnings and they would not disscuss it any more with me. i did contact [email protected] to try and find out why this had happen and they said it was because i had other accounts with them. how the hell can they do this when i was told it was ok to dep and any accounts i had would be closed. this site i would not recomend anyone to play at as they have not even had the decency to pay back my deposits. how can they take money from people if they have other accounts let them play and spend there money (oh thats fine you can give them your money and they will keep taking it. until you try to withdraw any thing you win) this is totally wrong that this casino can do this to people. when you open an account checks should be made automatically to stop this happening (EVEN THOUGH SUPPORT TOLD ME IT WAS OK TO PLAY HERE )and to stop casinos from taking our money if you have any other accounts, i would like to know how they can just let you keep making deposits and keep our money yet when you try to withdraw close your account and keep your deposits and winnings xxx

Posted on July 16, 2013.

Hi

So here is the other side of the story.

'connorsnan" opened multiple accounts with each of our brands (prohibited according to our Terms and Conditions) in order to get the different opening offers.

She managed to do so by using different e-mail addresses, belonging to other people and then after the accounts were registered mailed us to change the e-mail addresses back to her regular one.

When she returned her documentation the account was indeed unlocked but when we then found that she had opened these multiple accounts with different e-mail addresses it sparked a further investigation that proved that she was also linked by computer identifiers with other players. This resulted in an advanced investigation that revealed even more players with links to her. This is why her accounts were locked again.

As it was abundantly clear that "connorsnan" was deliberately trying to commit fraudulent acts with our casinos, we acted in accordance with our Terms and Conditions and confiscated her winnings.

"connorsnan" also reported this issue with eCOGRA who completed a proper investigation in this matter and then ruled that her claim was invalid.

Regards

Fortune Lounge

PS: It is an interesting co-incidence that "connorsnan" also used "empiregroup" as one of her e-mail addresses..... Is she commenting on her own posts ?

Posted on July 16, 2013.

Hi

So here is the other side of the story.

'connorsnan" opened multiple accounts with each of our brands (prohibited according to our Terms and Conditions) in order to get the different opening offers.

She managed to do so by using different e-mail addresses, belonging to other people and then after the accounts were registered mailed us to change the e-mail addresses back to her regular one.

When she returned her documentation the account was indeed unlocked but when we then found that she had opened these multiple accounts with different e-mail addresses it sparked a further investigation that proved that she was also linked by computer identifiers with other players. This resulted in an advanced investigation that revealed even more players with links to her. This is why her accounts were locked again.

As it was abundantly clear that "connorsnan" was deliberately trying to commit fraudulent acts with our casinos, we acted in accordance with our Terms and Conditions and confiscated her winnings.

"connorsnan" also reported this issue with eCOGRA who completed a proper investigation in this matter and then ruled that her claim was invalid.

Regards

Fortune Lounge

PS: It is an interesting co-incidence that "connorsnan" also used "empiregroup" as one of her e-mail addresses..... Is she commenting on her own posts ?

Posted on July 17, 2013.

i am mad at royal vegas who have refused to pay me, they say i had mulitpul accounts,and trying to say i commited fraud, i have never ever dep or withdrawn at any of there sites even if i did sign up more than once, i have explained to them that i have played at hundreds of sites over the years and could not remember which ones i signed up to but i do know i never dep or withdrew from there sites. so how can they get away with accusing me of fraud, they let me make 3 deposits before i won and ask for a withdrawal on there site that is when they said i was not getting my dep back or the £1000 i won. i feel they would have kept taking my deposits as long as i did not ask for any winnings how is this right or fair !!!!!!!!!!!!!!!!

Royal Vegas Casino complaints

  • 66 of 88 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,583 USD avg amount

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