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Kindly note that some features such as complaint service and forum are currently available only on the international version.

Roy Richie Casino - Massive Withdrawal Delay

RESOLVED
SiGh Germany Message
Posted on November 9, 2018.

Hi,
i signed up at 29.09. and used the welcome boni. After complete the wager i withdraw € 1600 at 04.10. and at the same day i was verified. I was waiting the 15 days and nothing happend. I contacted the live support if there are any problems. The answer was: The Financial Department have to investigate and contact me. Now its 08.11. and i still didnt get my money. I contacted the last 2 weeks many times the live support and always the same answer. I also wrote 2 Emails and got no answer.

Posted on November 12, 2018.

Hello,

Thank you for the feedback. we appreciate it.
We have double checked your case. It was specific problem with payment method which you choose.
we have sent you a message with a solution.
Please check your e-mail.

best regards,
Roy's team

Posted on November 14, 2018.

I would like to inform we have solved this situation.
we regret you had a bad experience with us.
We hope you will be able to give us another change and you will enjoy at RR Casino.
We will do our best to provide you with the best quality service.

Thank you for your patience.

best regards,
Roy's Team

AskGamblers
Posted on November 14, 2018.

Dear @SiGh,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

SiGh Germany Message
Posted on November 15, 2018.

now i got my payment. I had to withdraw via Credit Card.
Thanks askgamblers. Can be Closed.

AskGamblers
Posted on November 15, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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