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Roy Richie Casino - Delayed Trustly payment for 10 days

RESOLVED
zambu Finland
posted on November 5, 2018.

Hello!

I received my welcome bonus to Roy Richie Casino in 24.10.2018. I then proceeded to complete the wagering and withdrew 1400€. I verified my account in 25.10.2018.
The withdraw has been pending since then. I have contacted the support couple of times and been always promised that I will receive my money shortly. This week I even got told that they contacted the payment department to hurry things up, but that it might take 24 hours for them to reply. Well now it has been 3 days since that and still nothing. All this sounds too sketchy for me since normally a Trustly withdraw is instant in every other casino I have played. 10 days versus an instant cashout is just to acceptable.

zambu Finland
posted on November 5, 2018.

Received the moneys after 11 days of verification. I am not happy with the service received but this particular case is now solved. Thread can be closed.

posted on November 5, 2018.

Hi Zambu,

We sent your case as soon as we read the first message, we apologize for the inconvenience.

We hope to see you again soon at Roy.

All the best,

ROY'S CASINO

AskGamblers
posted on November 5, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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