I have had a pending withdrawal since 9/5/11 and my documents were approved on 9/9/11. Today marks the 18th business day and I have not heard anything about my withdrawal. I have emailed finance 3 times and have had no response and chat wouldn't help either. Rome's website states Contact us via email and receive a response within 24 hours, or talk to someone now via phone or live chat. Feel free to contact us regarding technical support, payment processing, general questions, or feedback 24 hours a day, 7 days a week. We’re always more than happy to help make your experience at Rome Casino the best it can be! I just want to know where my money is??