I've been playing in Top Game Casinos for more than a year and Rome Casino is one of my favourites. I've been depositing in Rome Casino for many times and I'm promoted to one of their VIP players, this means I have higher bonuses and get my funds processed every Sunday.
However, for the past one month or two, I've been busy lately with my overseas project work and I've been travelling alot, thus, I have not much time playing in the Casino. Therefore, they have demoted me to a regular player. This has been informed by OG and Chris the casino managers, that I've been demoted since I don't deposit much lately and thus they informed me that my bonuses will be lower and my withdrawals will only be processed 10-15days later.
Now, the problem is when I came back and deposited in the casino just a few days ago, OG is around to assist me in my deposits and he did NOT inform me that there is a 10x MAXIMUM withdrawal if deposits less than 249USD even if you deposit without bonuses. When i was a VIP player, I have withdrawals over $2500 USD even when my deposits are only as low as $25 - $50.
My winnings was $1600 when I deposit a $50 without bonuses. So I can only withdraw $500 maximum. This is really unfair because I've been playing in Rome Casino for so long, the least they could do is inform me that there is a maximum withdrawal, just like when they informed me that I have lower bonuses and longer withdrawal times.
The question is Why should i even ask if there's a maximum withdrawal when I'm depositing without bonuses? I don't even see in their website for this terms and conditions. ( http://www.romecasino.com/promotions.php )
OG and Chris are nice guys and they have been with me since I joined Rome Casino. They might have mislook in informing me but this is a difference of $1100 we are talking about and I feel I should be paid of the $1600 in full. They informed me that they are talking to Finance department about it and I hope they are successful and I can deposit with them again.