Complaint #1 Romancasino

Withdrawal rejected again and again 10 days in a row

By Alexman89

1 year ago

I try to withdraw 102e from this casino. I deposited 50e.

My KYC and everything is fine.

Every day my withdrawal was rejected.

They tell me to try again, try a different method, etc. I try to solve my case in chat but no one can help me. I asked them to connect me with the manager, but they tell me he is not available.

I used every withdrawal method that this casino has.10 days, every day the same situation.

I don't know what to do, they won't pay me.

They can't help and every day is like marmot day.

Disputed Casino Romancasino

Reason Declined payment

Amount €102

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Alexman89

1 year ago

Finally, they paid me after 15 days and after all of my complaints.
I had such a bad experience with this site. Their behavior was unacceptable.
There is no way to get help or resolve issues through their support, emails, etc.
This is one of the worst casinos I’ve ever played at.

AskGamblers

• Support Team

1 year ago

Dear @Alexman89,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Romancasino

• Representative

1 year ago

Hello, dear all!
Thank you, Alexman89, for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced.
Rest assured that it was not our intention to withhold your winnings, we tried to resolve your issue as quickly as possible. And we are pleased to inform you that after the issue was successfully resolved, your winnings were paid out. Based on this, we consider the matter closed.
Best regards,
RomanCasino team.

Romancasino Complaint Stats

Resolved 4 / 4

Avg. Amount $1,026

Avg. Complaint Duration 28 days

Avg. Response Time 2 days

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