Complaint #4 Romancasino

Suspended account for no reason and without information

By Joszef V.

1 year ago

Hello, I have played at romancasino for about 2 months, I did the KYC about 1 month ago and I had many deposits and withdrawals, all the sudden my account was suspended (I did not even request a withdraw now), I still can login but I can't do anything, I have 8554 euro there, my live chat and agent options are also not available so I was only able to write email, but they not responding (they have 24 hours to respond, but its now more)

I would love to withdraw my funds from them.

Disputed Casino Romancasino

Reason Account closure

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Romancasino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Drakkor

• Hungary

1 year ago

Okay, waiting for the update

Romancasino

• Representative

1 year ago

Dear Drakkor,

Thank you for being so patient.

Rest assured that we are not going to provide any false evidence, as everything is checked by the AskGmablers representative, we will come back with an update as soon as possible.

Best Regards,
Roman Casino

Drakkor

• Hungary

1 year ago

You should just payout without making false evidence

Romancasino Complaint Stats

Resolved 4 / 4

Avg. Amount $1,026

Avg. Complaint Duration 28 days

Avg. Response Time 2 days

Romancasino Complaints

See all complaints for this casino

Refuse to verify me

I won 4971 on this website last week by depositing with Bitcoin, I completed the verification and sent everything they asked me of fairly quickly... They then requested I send them a proof of deposit and once again I sent that the same day... They then requested that the proof of deposit show my name to which I explained to chat and email support numerous times that what they are asking for is impossible because my wallet is on blockchain.com and they do not require kyc therefore my name does not appear, I sent them screenshots of the transaction, the transaction id, the hash, sent them pictures of the deposit showing simultaneously with my email address and still all that was no good... After trying over 10 times to explain all this and getting the same answer, I have come here in hopes u can help me resolve this.

Resolved

$4,971

Closing my account and confiscating the winnings

In December 2024 I registered at RomanCasino, deposited about 1000PLN. Since January 2, I have been trying to withdraw the 1435PLN that I won at this casino. For 14 days my withdrawals have been canceled 10 times and I have not received any money to this day. I contacted support, which explained technical problems, so I ordered withdrawals through various methods and each was cancelled within 24 hours. Today I tried to log in to my account at RomanCasino and the account was blocked for no reason with my winnings of 1435PLN. My account is 100% verified. The winnings come from my deposits. I haven't been able to withdraw any money since I opened my account a few weeks ago.

Resolved

zł1,435

Romancasino declined withdrawals

I made a deposit of 2800 pln and won more than 15000 pln on sports betting. Since 06.01.2025 I try to withdraw my funds to Skrill and they always decline my withdrawals suggesting that this withdrawal method is currently unavailable and I should try other option. I tried also Neteller and bank transfer and the answer is still the same. Everyday their response is the same. I have never had such a problem to withdraw my funds.

Rejected

zł15,000

Withdrawal rejected again and again 10 days in a row

I try to withdraw 102e from this casino. I deposited 50e.

My KYC and everything is fine.

Every day my withdrawal was rejected.

They tell me to try again, try a different method, etc. I try to solve my case in chat but no one can help me. I asked them to connect me with the manager, but they tell me he is not available.

I used every withdrawal method that this casino has.10 days, every day the same situation.

I don't know what to do, they won't pay me.

They can't help and every day is like marmot day.

Resolved

€102