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Rolletto Casino - Two withdrawals gone missing

RESOLVED

Complaint Info

Disputed casino

Rolletto Casino

Reason

Other

Amount

£ 525

Posted on November 1, 2022

I recently (19th October) made two withdrawals of 125£ and 400£ Which was apparently successful which I still haven’t received, I contacted them by email and they said they can’t do anything as it’s gone missing and I should contact my bank. My bank said they can’t do anything with payments going into my account and I should resolve it with Rolletto which they haven’t given me any help in sorting out this problem only to tell me it was successful from their side which clearly isn’t the case.

Other withdrawals below 100£ have been successful previously but When it’s a larger withdrawal it suddenly goes “missing”.

AskGamblers
Posted on November 3, 2022

Dear Rolletto Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on November 4, 2022

As I received the information, you have already received the amount, please confirm.
Rolletto Team

AskGamblers
Posted on November 4, 2022

Dear @Brandon7181,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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