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La Riviera Casino - Refusing to credit Bitcoin deposit, ignoring my emails

UNRESOLVED
Complaint Info
Disputed casino La Riviera Casino
Reason Amount not credited
Amount $ 650
sweethart United States Message
Posted on March 16, 2018

Hi Community,

So I've made a deposit on Riviera with BTC, the transactions was confirmed and deducted from my Wallet. Unfortunately the Riviera customer support or finance or whoever is in charge there doesn't want to credit on my gaming account!!
First I was asked proof, I sent. Proof wasn't good enough for Riviera so I had to make a larger screenshot, this one was accepted and they said they check. Then after ignoring me couple days I went to the chat where a customer Service person told me that they didn't get the money even though I sent them the proof and that "I should call bitcoin", they don't even know how that works and were laughing at me :(
After a few more unanswered mails I now lay my hope on this Forum, I just want my money to be refund. To be fair a friend o mine is playing on Riviera and never had issues,
The deposit was made 24th of February for 0.0737 BTC which would be valued around $650 - I attached the proof of payment to this complaint in "private" mode for the forum management to see.

Oh and: Riviera confirmed on chat that I'm allowed to play from U.S before I made the deposit, my friend is also US and he plays there alot.

User: sweethart

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